Experienced Service Advisor

Wide Bay Motor Group; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wide Bay Motor Group in Hervey Bay, QLD, is seeking a full-time Service Department professional dedicated to delivering outstanding customer service in a fast-paced automotive environment. You will engage customers, promote service options, and work with the workshop team to ensure timely, quality care.

The successful candidate has automotive familiarity, excellent communication, and a professional appearance.

Qualifications

• Previous automotive experience will be viewed favorably.
• Focus on providing an excellent customer experience on every contact with every customer.
• High level of presentation.
• Ability to communicate effectively with staff and customers.
• The ability to achieve set KPI's on a monthly basis.
• Effective time management.
• Ability to handle high pressure situations.
• Sound knowledge of motor mechanics is a benefit.
• Excellent written and verbal communication skills.
• Great attitude and ability to work within a team.

Responsibilities

• Deliver exceptional customer service in a fast-paced service department.
• Assist customers with service options and bookings.
• Coordinate with workshop team to ensure timely vehicle care.
• Maintain professional appearance and communicate clearly with customers.
• Contribute to achieving monthly KPI targets.

Skills

Customer service

Communication

Teamwork

Time management

KPI achievement

High pressure

Automotive knowledge

Presentation

Written/verbal comms

Job description

We have an exciting position available in ourService Department with the main focus on providing excellent customer service.

Wide Bay Motor Group is a well-established, locally owned business, with locations in both Hervey Bay and Maryborough. With four of the top ten franchises this is an opportunity for a professional, committed individual to be part of “THE BEST TEAM IN TOWN”.

Wide Bay Motor Group is a community minded business which prides itself on being an employer of choice throughout Wide Bay area and we have Toyota , Mitsubishi , Mazda , MG and Geely franchises.

We have developed a proven training program to up skill ourstaff and provide ourpeople with ongoing training and development to produce a high quality team. Our focus is to provide our team the opportunities to further their careers by identifying our next Managers and developing their skill set accordingly.

This is a fulltime position.

Our ideal applicant would demonstrate the following qualities:

Previous automotive experience will be viewed favorably.

A focus on providing an excellent customer experience on every contact with every customer

High level of presentation

Ability to communicate effectively with fellow staff and customers

The ability to achieve set KPI's on a monthly basis

Effective time management

Ability to handle high pressure situations

Sound knowledge of motor mechanics is a benefit

Excellent written and verbal communication skills

Great attitude and ability to work within a team

This role is vital to the dealership's success and customer retention. Each day you will be required to deliver an exceptional experience in a high paced environment.

The successful applicant will receive a base salary and generous commission structure.