Seasonal Reservations Specialist - Guest Experience

Meriton Suites; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted hotel stays

Employee discounts

Induction program

Team activities and social events

Job summary

Meriton Suites is actively seeking a casual Reservations Specialist for the Contact Centre team during the festive season. The role is based at our head office in the Sydney CBD and runs until the end of 2026. You will handle guest calls and emails, process reservations, and explore upsell opportunities while delivering polished service.

We value accuracy, teamwork and a guest-first approach. Benefits include hotel stay discounts across multiple locations, and a supportive induction program.

Qualifications

• Experience in hospitality sector, customer service, guest support or related role.
• Strong verbal and written communication skills.
• Knowledge of Property Management System and online booking platform is advantageous.
• Attention to detail in data entry tasks.
• Ability to work in a team environment.
• Availability to work casually rostered shifts across a rotating roster.

Responsibilities

• Attend to guest’s calls and emails in a timely manner.
• Process reservation requests, changes, and cancellations received via phone, email, and online distribution platforms.
• Utilise sales techniques where possible, including personalising the call experience to better understand guest needs, make recommendations and upselling room upgrades for special occasions.
• Champion all properties’ information to ensure seamless communication to guests and potential guests.
• Follow proper escalation procedures when addressing guest concerns.

Skills

Hospitality experience

Customer service

Communication skills

Team player

Attention to detail

Rotating roster availability

Tools

Property Management System

Online booking platform

Job description

Meriton Suites is actively seeking a casual Reservations Specialist for the Contact Centre team during the festive season. The role is based at our head office in the Sydney CBD and runs until the end of 2026. You will handle guest calls and emails, process reservations, and explore upsell opportunities while delivering polished service.

We value accuracy, teamwork and a guest-first approach. Benefits include hotel stay discounts across multiple locations, and a supportive induction program.