Casual Telephone Operator - Surfers Paradise

Meriton Suites; Gold Coast City; On-site; AUD 34,000 - 41,000; Full time

Job summary

Meriton Suites Surfers Paradise is seeking a casual Telephone Operator to join our award-winning, vibrant team on the Gold Coast. You will handle incoming and outgoing calls, route calls, and provide guests with information about hotel services while maintaining exceptional service standards.

The role emphasizes teamwork, professionalism, and the ability to stay calm under pressure. This position offers flexible casual hours within a bustling hotel environment, with opportunities to develop

Qualifications

• Authentic customer service is essential.
• Impeccable grooming and presentation standards.
• Strong communication and listening skills are required.
• Ability to work in a team environment and under pressure.

Responsibilities

• Answering incoming calls from both in-house and external guests.
• Log and follow up on guests requests with the appropriate departments.
• Direct calls to guest rooms, departments, or key stakeholders of the business.
• Place outgoing calls when required.
• Provide information about hotel services to guests.
• Know what action to take when an emergency call is required.
• Communicate effectively with associates and support hotel operations as a team.

Skills

Customer service

Grooming & presentation

Communication

Teamwork under pressure

Job description

We have an exciting opportunity for a casual TelephoneOperator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.

About the Role

This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

Your key responsibilities

• Answering incoming calls from both in-house and external guests.
• Log and follow up on guests requests with the appropriate departments.
• Direct calls to guest rooms, departments, or key stakeholders of the business.
• Places outgoing calls when required.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.

To be successful in this role you will have

• Authentic customer service.
• Impeccable grooming and presentation.
• Strong communication and listening skills.
• Ability to work in a team environment and under pressure.

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• 'Merit Academy' our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.