Guest Experience & Reservations Specialist

AirKeeper; Sydney; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

Career progression opportunities

Training in hospitality management

Exposure to multiple booking channels

Job summary

AirKeeper in Sydney is seeking a Reservations & Guest Support Assistant to manage day-to-day reservations and guest communications. The role is based in our Sydney office with casual hours and potential progression to full-time, depending on performance and business needs.

You will work across hospitality channels, support guest experiences, and collaborate with Reservations, Guest Experience, Operations and Property Management teams to ensure smooth stays and accurate bookings.

Qualifications

• Experience in hotel reservations, accommodation, travel or hospitality.
• Studies in Hotel Management or Hospitality Management or Tourism or related field.
• Strong communication and organisational skills.

Responsibilities

• Manage and respond to guest reservation enquiries across multiple channels.
• Assist with bookings on Airbnb, Booking.com and direct bookings.
• Support guests before, during and after their stay.
• Handle reservation amendments, cancellations and issues.
• Support direct bookings including guest communication and administration.
• Assist with payment, bond, damage and insurance-related processes.
• Coordinate with property managers and on-ground teams for smooth operations.
• Maintain accurate reservation data across systems.
• Support busy periods, weekends and peak holiday periods.
• Identify opportunities to improve guest experience and processes.

Skills

Guest service

Communication

Organisation

Problem solving

Tech-savvy

Team player

Customer service

Education

Hotel Management / Hospitality Management degree

Job description

AirKeeper in Sydney is seeking a Reservations & Guest Support Assistant to manage day-to-day reservations and guest communications. The role is based in our Sydney office with casual hours and potential progression to full-time, depending on performance and business needs.

You will work across hospitality channels, support guest experiences, and collaborate with Reservations, Guest Experience, Operations and Property Management teams to ensure smooth stays and accurate bookings.