Reservation Agent

Four Seasons Hotels; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Training & development

Complimentary accommodation at other 4

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons Sydney is seeking a Reservations Agent to deliver warm, personalised service and handle accommodation enquiries and bookings. Reporting to the Reservations Manager, you will manage reservations and provide detailed knowledge of hotel offerings to help guests find the perfect experience.

You will work a rotating roster, including weekends and public holidays, collaborate with Front Office and other departments, and maintain accurate reservation records while seeking upselling

Qualifications

• Experience delivering warm, personalised service in hospitality.
• Ability to manage reservations accurately and efficiently.
• Strong verbal and written communication skills.

Responsibilities

• Manage guest accommodation reservations and enquiries via phone, email, and other channels.
• Provide personalised recommendations on room types, facilities, packages, and services.
• Build connections by understanding guests' preferences and travel needs.
• Accurately process bookings, modifications, cancellations, and guest requests.
• Maintain detailed and accurate reservation records in hotel systems.
• Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.
• Identify opportunities to upsell and enhance guest stays.

Skills

Hospitality

Customer service

Communication

OPERA PMS

Education

No formal degree stated

Tools

OPERA PMS

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role:

At Four Seasons, we believe every exceptional stay begins long before a guest arrives. As a Reservations Agent, you will play a key role in creating outstanding first impressions by delivering warm, personalised service and assisting guests with their accommodation enquiries and bookings.

Reporting to the Reservations Manager, you will be responsible for managing reservations, providing detailed knowledge of hotel offerings, and helping guests find the perfect experience to suit their needs. Through genuine care and attention to detail, you will help bring the Four Seasons service experience to life from the very first interaction.

What You Will Do:

• Manage guest accommodation reservations and enquiries via phone, email, and other communication channels.
• Provide personalised recommendations on room types, hotel facilities, packages, and services.
• Build meaningful connections with guests by understanding their preferences and travel needs.
• Accurately process bookings, modifications, cancellations, and guest requests.
• Maintain detailed and accurate reservation records within hotel systems.
• Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.
• Identify opportunities to enhance guest stays through thoughtful recommendations and upselling.

What You Will Bring:

• A passion for hospitality and creating exceptional guest experiences.
• A warm, professional, and engaging communication style.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Previous experience in Reservations, Guest Services, Contact Centre, or hospitality is preferred.
• Experience using the OPERA Property Management System (PMS) is highly regarded.
• The ability to multitask and thrive in a fast-paced environment.
• Flexibility to work a rotating roster, including weekends and public holidays.

What We Offer:

• Competitive wages and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Flexibility is important in this role, as our team works a rotating roster to deliver exceptional service to our guests. Typical shift times may include:

• 7:00am to 3:00pm
• 9:00am to 5:00pm
• 10:00am to 6:00pm
• 11:00am to 7:00pm
• 1:00pm to 9:00pm

Four Seasons, our Reservations Agents do more than make bookings—they create lasting first impressions and build excitement for the exceptional experiences that await our guests.