School Technical officer - Upper Coomera State College

Queensland Government; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Upper Coomera State College is seeking two ICT professionals to join our team in 2027, delivering reliable ICT services for students and staff across Prep to Year 12. You will troubleshoot, maintain, and improve school technology in a busy educational environment.

We value technically skilled, customer-focused individuals who enjoy problem solving, collaboration and high-quality support, with a clear commitment to inclusive recruitment and staff development within our college community.

Qualifications

• Experience in ICT support within educational settings.
• Strong communication and problem-solving skills.
• Ability to provide instruction and training to staff.
• Experience with network security and protocols.

Responsibilities

• Advise on ICT operations and lifecycle management for the college.
• Provide technical guidance and support for equipment per policy and standards.
• Deliver in-service training to staff on ICT tools.
• Support staff and students to resolve issues with computing facilities.
• Perform preventative maintenance and repairs on ICT assets.
• Maintain records of ICT infrastructure and services used by the college.
• Communicate with Regional and Central Support on technical matters.

Skills

Server hardware

Networking peripherals

PC/Laptop support

iPad support

Printer support

Remote support

Communication

Analytical thinking

Tools

Remote support tools

Job description

Upper Coomera State College is seeking two passionate and committed ICT professionals to join our team in 2027.

Working across our Prep to Year 12 College, both positions will play an important role in supporting the delivery of reliable and effective ICT services for our students and staff.

We are looking for technically skilled, customer-focused individuals who enjoy problem-solving, working collaboratively and providing high-quality technical support in a busy school environment.

About Our College

As a Prep to year 12 campus we cater for all children from ages 5 to 17 and offer every opportunity for each student to experience an individual learning pathway. We offer a caring, nurturing learning environment that acknowledges difference, celebrates effort and strives for excellence. Our College provides a wide range of subjects and learning opportunities with a strong focus on literacy, numeracy, science, e-Learning, the arts and global citizenship. Your child will be encouraged to discover and develop their interests and talents, pursue their goals and dreams and to reach their full potential so they may succeed in their chosen pathways and actively contribute to a global society.

About The Role

The two positions will work collaboratively to provide effective ICT support across the College.

Responsibilities Include

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the college community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with college computing facilities, whilst ensuring high end customer focus and communication.
• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
• Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the school/college.
• Communicate with various stakeholders, including Regional and Central Support, on technical matters and provide technical advice, when required.

About You

It would be highly desirable to have the following skills and knowledge:

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group

Education & Training