ICT Support Coordinator

Ormiston College; City of Brisbane; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking

Staff discounts on tuition fees

14 weeks paid parental leave

Employee Assistance Program 24/7

Flu vaccinations

Descripción de la vacante

Ormiston College in Australia is seeking an ICT Support Coordinator to lead the ICT Support team, coordinate daily operations, prioritise requests and deliver high-quality technical assistance to staff and students. The role focuses on mentoring technicians, ensuring timely resolutions and maintaining service standards.

You will work in a customer-focused environment, communicate clearly with non-technical users, and contribute to cyber security awareness and ICT projects.

Formación

• SC1: Demonstrated knowledge/experience with Microsoft 365, Windows, endpoints, networking, and business apps.
• SC2: Ability to diagnose/troubleshoot hardware, software, network, and user issues with proper documentation and IT security practices.
• SC3: Experience coordinating/managing an ICT helpdesk, prioritising workloads, monitoring queues, allocating tasks, ensuring timely resolutions.
• SC4: Strong communication and customer service skills; explain tech to non-technical users; provide professional support to staff, students, stakeholders.
• SC5: Commitment to the aims and ethos of Ormiston College.

Responsabilidades

• Coordinate daily ICT support operations; prioritise service requests; ensure timely resolution of issues.
• Provide guidance, mentoring and day-to-day leadership to ICT Support Technicians.
• Deliver professional, customer-focused technical support to staff and students; ensure positive user experience.
• Support Microsoft 365, user accounts, digital learning platforms and classroom technologies.
• Oversee setup, maintenance and lifecycle management of College devices and ICT assets.
• Promote cyber security awareness; assist with risk management and safe technology practices.
• Contribute to ICT projects, process improvements, and initiatives to enhance service delivery.

Conocimientos

Microsoft 365

Windows OS

Networking basics

Customer service

Documentation

Herramientas

Microsoft 365 admin center

End-user devices management

IT ticketing system

Descripción del empleo

The ICT Support Coordinator provides operational leadership to the ICT Support team, coordinating daily activities, prioritising support requests, mentoring team members, and delivering high-quality technical support to staff and students.

The successful applicant would be a suitably qualified, positive and highly motivated, proactive team player with excellent communication skills, both written and verbal, and high-level computer skills.

In particular, the ICT Support Coordinator is customer focused, approachable and patient, capable of explaining technical concepts to non-technical users with a commitment to maintaining confidentiality and privacy.

Current experience in a school setting would be highly regarded.

Mandatory requirement

This position requires you to hold a Paid Working with Children Check (Blue Card), in accordance with QLD legislative requirements.

Selection Criteria

Your application for this position should specifically address each of the selection criteria listed below. Short listing and selection will be based upon responses to these selection criteria.

SC1 Demonstrated technical knowledge and experience in supporting Microsoft 365, Windows operating systems, endpoint devices, networking, and common business applications within a contemporary IT environment.

SC2 Proven ability to diagnose, troubleshoot, and resolve a broad range of hardware, software, network, and user-support issues while maintaining accurate documentation and adhering to IT security best practices.

SC3 Demonstrated experience coordinating or managing an ICT helpdesk or service desk function, including prioritising workloads, monitoring ticket queues, allocating tasks, and ensuring timely resolution of support requests in accordance with service standards.

SC4 Highly developed communication and customer service skills, with the ability to build positive relationships, explain technical concepts to non-technical users, and deliver responsive, professional support to staff, students, and stakeholders.

SC5 A commitment to the aims, objectives and ethos of Ormiston College.

Responsibilities of the role

As the ICT Support Coordinator, you will play a key role in ensuring the smooth delivery of ICT services across the College, providing hands-on technical support while coordinating and supporting the ICT Support team.

• Coordinate daily ICT support operations, prioritise service requests and ensure timely resolution of technical issues.
• Provide guidance, mentoring and day-to-day leadership to ICT Support Technicians.
• Deliver professional, customer-focused technical support to staff and students, ensuring a positive user experience.
• Support Microsoft 365, user accounts, digital learning platforms and classroom technologies.
• Oversee the setup, maintenance and lifecycle management of College devices, equipment and ICT assets.
• Promote cyber security awareness, assist with risk management and support safe technology practices.
• Contribute to ICT projects, process improvements and initiatives that enhance service delivery across the College.

This is a hands-on role suited to someone who enjoys solving problems, supporting people and contributing to a collaborative and proactive ICT team.

Why work at Ormiston College?

At Ormiston College, we believe every child holds remarkable potential-and we’re passionate about unlocking it. As a member of our team, you will play a vital role in shaping young minds, inspiring future leaders, and helping students thrive in an environment built on excellence, care, and community.

We invest in our people because great educators and support staff create extraordinary outcomes.

• Competitive salaries that recognise your expertise and contribution
• Free onsite parking for convenience and ease
• Generous staff discounts on tuition fees (eligibility applies)
• Reduced rates at our on-site Early Learning Centre and OSHC (eligibility applies)
• 14 weeks paid parental leave for eligible employees
• 24/7 Employee Assistance Program access for staff and their families
• Free annual flu vaccinations to support your health
• Modern, purpose-built facilities designed to elevate teaching and learning
• Funded professional development with dedicated release time
• A vibrant Staff Social Club and regular wellbeing activities
• A strong sense of belonging in our close-knit Ormiston community

More Information

• Submissions close: 9 am on Monday, 2 November 2026
• Position Description: https://www.ormistoncollege.com.au/about/join-the-team

This is more than a job; it’s your opportunity to be part of something meaningful.

We extend our sincere thanks for your interest in joining the team at Ormiston College; however, only those selected for an interview will be contacted.

The College reserves the right to interview and appoint a suitable candidate prior to the closing date of this advertisement. We encourage interested applicants to submit their application as soon as possible