School Technical Officer - Pacific Pines State High School

Queensland Government; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Job summary

Pacific Pines State High School is seeking a skilled School Technical Officer to support the operation, maintenance and optimisation of ICT systems across the school. This role focuses on providing high-quality technical support to staff and students, troubleshooting issues, maintaining network infrastructure and ensuring reliable access to technology for teaching and learning.

The successful candidate will work with staff and departmental support teams to deliver practical ICT solutions and

Qualifications

• Technical knowledge of server hardware and configuration, and networking peripherals.
• Strong understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong client focus.
• Ability to work as part of a team.
• Understanding of Local Area Networks and Wide Area Networks.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• Ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

Responsibilities

• Provide advice and assistance on maximising ICT operations within the school, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer policies.
• Assist in in-service training to staff on effective application of ICT tools to deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, with high-end customer focus.
• Provide regular preventative maintenance, routine and emergency repairs to ICT facilities and equipment.
• Maintain a range of technical services and records related to ICT support used by the school.
• Communicate with stakeholders, including Regional and Central Support, on technical matters as required.

Job description

Pacific Pines State High School is seeking a skilled and service-focused School Technical Officer to support the effective operation, maintenance and optimisation of the school's information and communication technology (ICT) systems.

About The School

Pacific Pines State High School is a proud and established school that values strong and supportive relationships between staff, parents, and students. As a school our mission is to inspire excellence to empower success. We value our staff and support our students to achieve these goals. It is these ideas and values that form the foundation of our teaching and learning practices and contribute to a positive and supportive school culture.

About The Role

The role focuses on providing high-quality technical support to staff and students, troubleshooting hardware and software issues, maintaining network infrastructure and ensuring reliable access to the technology that underpins teaching and learning. Working collaboratively with school staff and departmental support teams, the School Technical Officer will deliver practical solutions, provide technical guidance and contribute to a secure, efficient and responsive ICT environment.

Your Responsibilities

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, whilst ensuring high end customer focus and communication.
• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
• Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.
• Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the school/college.
• Communicate with various stakeholders, including Regional and Central Support, on technical matters and provide technical advice, when required.

The Suitable Applicant Requires The Following Skills And Knowledge

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• A strong client focus.
• The ability to work as part of a team.
• Strong technical knowledge of server hardware and configuration, and networking peripherals.
• Understanding of Local Area Networks and of Wide Area Networks.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.
• Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

About You

If you have strong technical expertise, excellent problem-solving and communication skills, and a passion for supporting education through technology, this is an opportunity to make a valuable contribution to the school community.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.