School Technical officer - Upper Coomera State College

Queensland Department of Education; Gold Coast City; Presencial; AUD 60.000 - 78.000; Jornada completa

Descripción de la vacante

Upper Coomera State College, part of the Queensland Department of Education, seeks two School Technical Officers to deliver reliable ICT services for staff and students from Prep to Year 12. You will install, maintain and support ICT facilities, equipment and networks in a busy school environment.

You will work collaboratively with school staff and regional support, provide remote and on-site assistance, and help secure ICT systems while delivering high levels of customer service and

Formación

• Experience working with ICT in a school or education setting.
• Ability to install, maintain and troubleshoot ICT equipment and networks.
• Strong customer-service orientation with staff and students.

Responsabilidades

• Provide advice and assistance to maximise ICT operations within the school/college, including installation, operation, maintenance, repair and replacement.
• Support staff and students with technical advice and assistance for ICT equipment according to policy and standards.
• Assist in in-service training for staff on effective application of ICT tools for education services.
• Provide timely support to resolve issues with college computing facilities while maintaining high customer focus.
• Perform regular preventative maintenance and repairs on ICT facilities and equipment.
• Maintain records related to ICT support and infrastructure used by the school/college.
• Communicate with Regional and Central Support on technical matters when required.

Conocimientos

Server hardware

Networking peripherals

PC/Apple devices

Remote support

Communication skills

Security knowledge

Descripción del empleo

School Technical officer - Upper Coomera State College

Queensland Department of Education – Queensland

Upper Coomera State College is seeking two passionate and committed ICT professionals to join our team in 2027.
Working across our Prep to Year 12 College, both positions will play an important role in supporting the delivery of reliable and effective ICT services for our students and staff.
We are looking for technically skilled,customer-focused individuals who enjoy problem-solving, working collaboratively and providing high-quality technical support in a busy school environment.

About our College:

As a Prep to year 12 campus we cater for all children from ages 5 to 17 and offer every opportunity for each student to experience an individual learning pathway. We offer a caring, nurturing learning environment that acknowledges difference, celebrates effort and strives for excellence. Our College provides a wide range of subjects and learning opportunities with a strong focus on literacy, numeracy, science, e-Learning, the arts and global citizenship. Yourchildwillbeencouragedto discover anddevelop their interests and talents, pursuetheirgoalsanddreams and to reach their full potential so they may succeed in their chosen pathwaysandactivelycontribute toaglobal society.

About the Role:

The two positions will work collaboratively to provide effective ICT support across the College.

Responsibilities Include:

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the college community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with college computing facilities, whilst ensuring high end customer focus and communication.
• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
• Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the school/college.
• Communicate with various stakeholders, including Regional and Central Support, on technical matters and provide technical advice, when required.

About You:

It would be highly desirable to have the following skills and knowledge:

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.