School ICT Technician & Network Support

Queensland Government; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Job summary

Pacific Pines State High School is seeking a skilled School Technical Officer to support the operation, maintenance and optimisation of ICT systems across the school. This role focuses on providing high-quality technical support to staff and students, troubleshooting issues, maintaining network infrastructure and ensuring reliable access to technology for teaching and learning.

The successful candidate will work with staff and departmental support teams to deliver practical ICT solutions and

Qualifications

• Technical knowledge of server hardware and configuration, and networking peripherals.
• Strong understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong client focus.
• Ability to work as part of a team.
• Understanding of Local Area Networks and Wide Area Networks.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• Ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

Responsibilities

• Provide advice and assistance on maximising ICT operations within the school, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer policies.
• Assist in in-service training to staff on effective application of ICT tools to deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, with high-end customer focus.
• Provide regular preventative maintenance, routine and emergency repairs to ICT facilities and equipment.
• Maintain a range of technical services and records related to ICT support used by the school.
• Communicate with stakeholders, including Regional and Central Support, on technical matters as required.

Job description

Pacific Pines State High School is seeking a skilled School Technical Officer to support the operation, maintenance and optimisation of ICT systems across the school. This role focuses on providing high-quality technical support to staff and students, troubleshooting issues, maintaining network infrastructure and ensuring reliable access to technology for teaching and learning.

The successful candidate will work with staff and departmental support teams to deliver practical ICT solutions and