School ICT Helpdesk Technician – Onsite Support

Villanova College; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Villanova College is seeking an experienced ICT Helpdesk Technician to join the ICT team on a full-time ongoing basis, commencing January 2027. This frontline role supports staff and students across hardware, software, and AV needs at a busy independent school (Years 5-12) in Coorparoo.

You will work under the ICT Manager and with a collaborative team to deliver technology services efficiently and to a high standard.

Qualifications

• 2 years in an IT helpdesk or customer service environment.
• Solid understanding of Windows 10 and macOS operating environments.
• Desirable: experience with Moodle, Office 365 and/or G Suite.

Responsibilities

• Provide first-level support via phone, email, helpdesk ticketing, face-to-face counter, and classroom support.
• Log, prioritise, and resolve helpdesk requests using a ticketing system.
• Re-imaging laptops and deploying software using SCCM.
• Support students with BYOD devices, including loan laptop management.
• Maintain and troubleshoot AV and classroom presentation equipment.
• Ensure the IT reception desk runs smoothly with asset labelling and fault records.
• Prepare devices for relief and temporary teaching staff.
• Escalate to senior ICT team members and keep documentation current.

Skills

Windows 10

macOS

Microsoft 365

Active Directory

Networking

Tools

SCCM

Moodle

G Suite

Office 365

Job description

Villanova College is seeking an experienced ICT Helpdesk Technician to join the ICT team on a full-time ongoing basis, commencing January 2027. This frontline role supports staff and students across hardware, software, and AV needs at a busy independent school (Years 5-12) in Coorparoo.

You will work under the ICT Manager and with a collaborative team to deliver technology services efficiently and to a high standard.