Education ICT Service Desk Specialist (Full-Time)

Cedb Recruitment; Dubbo; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Fitness Passport

Salary packaging

35-hour work week

Generous leave entitlements

Job summary

The Catholic Education Diocese of Bathurst seeks a dedicated Service Desk Officer to support ICT across Dubbo and other sites. The role emphasizes reliable first-line support, user communication, and proactive service delivery within a school and office environment.

Ideal candidates bring ICT support experience, familiarity with ITSM platforms, and a collaborative mindset. The position includes a 35-hour work week and opportunities for professional growth.

Qualifications

• Proven experience in ICT support, ideally within education or a similar setting.
• Familiarity with ITSM platforms and ticket management processes.
• Willingness to travel across sites as required.
• Excellent interpersonal and customer service skills.
• Alignment with the mission of Catholic education.

Responsibilities

• Provide first-line technical support and triage service desk tickets.
• Deliver remote and onsite ICT support across school and office environments.
• Communicate clearly with users regarding issue resolution and timelines.
• Support staff and students in using approved ICT services to enhance teaching and learning.
• Promote a self-service culture by empowering users through training and support.
• Participate in ICT projects, meetings, and service improvement initiatives.
• Assist with equipment procurement, budgeting, and audiovisual support as required.
• Ensure compliance with Work Health & Safety policies and report hazards.

Skills

ICT support experience

Interpersonal skills

Travel willingness

Ticket management

Tools

ITSM platforms

Ticket management systems

Job description

The Catholic Education Diocese of Bathurst seeks a dedicated Service Desk Officer to support ICT across Dubbo and other sites. The role emphasizes reliable first-line support, user communication, and proactive service delivery within a school and office environment.

Ideal candidates bring ICT support experience, familiarity with ITSM platforms, and a collaborative mindset. The position includes a 35-hour work week and opportunities for professional growth.