Entry-Level IT Support Specialist: Helpdesk & Onboarding

SDN Children's Services; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Impactful work

Competitive salary

Professional development

Team culture

Other benefits

Job summary

SDN Children's Services is seeking a Technology Support Officer to provide responsive IT support to staff across the organisation from their Glebe (Sydney) campus. You will be the first point of contact for technology requests, logging tickets, and resolving desktop, application, device and connectivity issues while supporting onboarding and offboarding processes.

The role requires strong customer service and communication skills, with hands-on knowledge of Windows 11, Microsoft 365, Active

Qualifications

• One to two years in a similar IT support/service desk/technology role or a related qualification.
• Strong customer service, interpersonal, communications, analytical and troubleshooting skills.
• Hands-on knowledge of Windows 11, Microsoft 365, Active Directory and Azure; exposure to LAN/WAN and mobile device management is highly regarded.
• Ability to work independently and in a team, balance priorities and meet deadlines.

Responsibilities

• Provide first-level desktop and helpdesk support, diagnosing hardware, software, application and connectivity issues.
• Log, prioritise, document and resolve requests in the ticketing system, escalating when required.
• Create and manage user accounts and access including Active Directory; support onboarding/offboarding.
• Provision and distribute devices and equipment; provide remote and onsite support as required.
• Contribute to technology projects and maintain knowledge-base resources.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Teamwork

Education

Tertiary IT qualification

Tools

Windows 11

Microsoft 365

Active Directory

Azure

LAN/WAN

Mobile device management

Job description

SDN Children's Services is seeking a Technology Support Officer to provide responsive IT support to staff across the organisation from their Glebe (Sydney) campus. You will be the first point of contact for technology requests, logging tickets, and resolving desktop, application, device and connectivity issues while supporting onboarding and offboarding processes.

The role requires strong customer service and communication skills, with hands-on knowledge of Windows 11, Microsoft 365, Active