ICT Service Desk Officer (Contract - Immediate Start)

Active Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Active Recruitment is seeking an ICT Service Desk Officer for an immediate-start contract in a fast-paced school ICT environment. You will be the frontline for student and staff support, resolving issues and guiding users to ensure smooth daily technology operations.

The role involves resolving Level 1/2 hardware, software, and network issues, logging tickets, and collaborating with the ICT team on new deployments and upgrades. Immediate start and potential for permanency.

Qualifications

• Experience in ICT support or service desk (Level 1/2).
• School/education experience and Working with Children Check highly preferred.
• Strong troubleshooting across hardware, software, and networks.
• Excellent communication and customer-service oriented approach.

Responsibilities

• Provide first point of contact for ICT support.
• Troubleshoot Level 1 & 2 issues across hardware, software, networks, and internet.
• Log and manage support tickets through to resolution.
• Assist with system administration, device deployment, and IT projects.
• Collaborate with staff and students to improve services.

Skills

Troubleshooting

Communication

Multitasking

Tools

Active Directory

Office 365

Device deployment

Job description

ICT Service Desk Officer (Contract - Immediate Start)

Are you a friendly, tech-savvy problem solver who enjoys helping people? We're looking for an ICT Service Desk Officer to join a well-regarded school environment, providing hands-on support to students (K-12) and staff.

This is a fantastic opportunity to step into a fast-paced, supportive ICT team with the potential to transition into a permanent role.

About the Role

As the frontline of the ICT team, you'll be the go-to person for technical support-resolving issues, guiding users, and ensuring smooth day-to-day technology operations across the school.

Key Responsibilities

Service Desk Support

• Provide friendly, patient, and professional first point of contact for ICT support
• Troubleshoot and resolve Level 1 & 2 issues across hardware, software, networks, and internet
• Log, track, and manage support tickets through to resolution
• Escalate complex issues when required
• Keep users informed with clear and timely communication
• Support third-party applications and systems

General ICT Support

• Assist with system administration (servers, cloud platforms, Active Directory)
• Deploy, configure, and maintain devices (PCs, laptops, mobile devices, peripherals)
• Manage asset registers and equipment lifecycle
• Support IP telephony systems
• Assist with IT projects, upgrades, and new system rollouts

Collaboration & Communication

• Build strong relationships with staff, students, and the wider school community
• Work collaboratively within the ICT team to solve problems and improve services

Professional & Compliance Responsibilities

• Maintain up-to-date technical knowledge
• Follow child safety, privacy, and WHS policies
• Act with professionalism, discretion, and integrity at all times

About You

• Experience in an ICT support or service desk role (Level 1/2)
• School/education experience a huge plus together with Working with Children Check
• Strong troubleshooting skills across hardware, software, and networks
• Excellent communication skills with a friendly, patient approach
• Ability to prioritise, multitask, and work in a fast-paced environment
• Experience with Active Directory, Office 365, and device deployment (desirable)

Why Apply?

• Immediate start
• Supportive and collaborative team environment
• Opportunity to gain experience in a leading school setting
• Potential for a longer term role