Care Scheduling & Operations Coordinator

Right at Home (Australia); Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

A respected in-home care provider in Brisbane is looking for a dedicated Scheduling Officer to manage client care coordination. Responsibilities include preparing staff rosters, ensuring data accuracy, and communicating effectively with clients and the care team. Qualifications include a Certificate III in Aged Care or Disability Services and essential certifications. Ideal candidates will have strong problem-solving skills and excellent communication abilities. A valid driver's license and own vehicle are also required.

Qualifications

• Current Australian National Police check.
• Current First Aid and CPR certificate.
• NDIS Worker Screening – Blue and Yellow card.
• NDIS Orientation module.
• Driver’s license and a reliable registered vehicle.

Responsibilities

• Prepare and manage staff rosters using the digital scheduling system.
• Ensure accurate data entry and maintain data integrity.
• Communicate effectively with clients and the Care Team.
• Troubleshoot scheduling issues and resolve conflicts efficiently.
• Collaborate with the Care Management team.

Skills

Strong communication skills

Excellent interpersonal skills

Time management and organisational skills

Problem-solving and decision-making skills

High attention to detail

Experience in scheduling

Education

Certificate III in Aged Care or Disability Services

Tools

Microsoft Office Suite (Office 365, Excel, Outlook, PowerPoint)

Enterprise Management Software

Job description

NOTE: This job can longer be applied for.

Description

Scheduling Officer – Full Time (Monday–Friday + On-Call Rotation)
Right at Home Brisbane Bayside South

Do you have strong skills in scheduling, planning, and problem-solving? Are you passionate about making a difference in the lives of vulnerable members of the community?

Right at Home Brisbane Bayside South is a respected provider of in-home care services in the Brisbane Bayside region. We pride ourselves on delivering seamless, high-quality support through our warm and professional team.

We are currently seeking a dedicated Scheduling Officer to join our team.

About the Role

As a Scheduling Officer, you will play a key role in coordinating client care by managing staff rosters and ensuring the right caregivers are matched to each client’s individual needs and personality.

Key Responsibilities

• Prepare and manage staff rosters using our digital scheduling system
• Ensure accurate data entry and maintain data integrity
• Communicate effectively with clients and the Care Team via phone and email
• Troubleshoot scheduling issues and resolve conflicts efficiently
• Collaborate with the Care Management team to ensure optimal client outcomes

Qualifications

• Certificate III in Aged Care, or Disability Services-highly regarded.
• Current Australian National Police check
• Current First Aid and CPR certificate
• NDIS Worker Screening-Blue and Yellow card
• NDIS Orientation module
• Driver's license and your own reliable registered vehicle

Preferred Skills

• Strong communication skills, including written, verbal, and active listening, with the ability to build rapport and maintain professional relationships with clients, families, carers, and stakeholders.
• Excellent interpersonal skills with a client-focused approach and a commitment to delivering high-quality service.
• Proven ability to work both autonomously and collaboratively within a team environment, contributing positively to team goals and organisational values.
• Highly developed time management and organisational skills, with the ability to prioritise tasks, meet deadlines, and perform effectively in fast-paced, high-pressure environments.
• Flexible, adaptable, and responsive to change, with a positive and empathetic approach to handling client and team feedback.
• Strong problem-solving, decision-making, negotiation, and conflict resolution skills, with an innovative approach to improving service delivery.
• Analytical thinker with high attention to detail and the ability to plan ahead and manage complex workloads efficiently.
• Demonstrated ability to develop, implement, and evaluate client-focused documentation, systems, and processes.
• Skilled in fostering a positive, inclusive, and supportive workplace culture where all team members feel valued.
• High level of computer literacy, including experience with Enterprise Management Software and proficiency in Microsoft Office Suite (Office 365, Excel, Outlook, PowerPoint) and Adobe.
• Experience in scheduling and coordinating tasks effectively.
• Willingness to learn, grow, and be coached, with a proactive and enthusiastic attitude.

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