Scheduling & Dispatch Coordinator

Macquarie Electric Pty Ltd; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Job summary

Macquarie Electric Pty Ltd in Parramatta is seeking an experienced Scheduling & Dispatch Coordinator to manage the day-to-day scheduling of field technicians across Australia, ensuring timely service and contract service levels.

You will balance priorities, respond to changing demands, and make real-time decisions to optimise workforce efficiency, customer outcomes, and productivity.

Join a fast-moving, KPI-driven team and contribute to continuous improvements in operations.

Qualifications

• Previous experience in a scheduling, dispatch, logistics or workforce planning role.
• Ability to confidently manage multiple competing priorities and tight deadlines.
• Experience working within a fast-paced, high-volume operational environment.
• Strong understanding of workforce scheduling and resource optimisation.
• Excellent organisational and time management skills.
• Exceptional problem-solving and decision-making abilities.
• High attention to detail with the ability to manage multiple tasks simultaneously.

Responsibilities

• Coordinate and schedule technician appointments based on geographic location, technician availability, skill set and customer requirements.
• Optimise daily schedules to maximise workforce productivity, utilisation and operational efficiency.
• Monitor technician workloads and make real-time scheduling adjustments in response to operational changes.
• Ensure field resources are allocated effectively
• Manage inbound and outbound customer communications in accordance with company procedures and service standards.
• Maintain accurate and up-to-date records across scheduling, dispatch and business management systems.
• Contribute to continuous improvement initiatives that enhance operational performance and service delivery.

Skills

Scheduling

Dispatch

Logistics

Workforce planning

Time management

Problem solving

Attention to detail

Job description

At Macquarie Electric, we’re proud to be one of Australia’s leading smart metering and electrical services providers. With a strong presence across NSW and SA, our reputation is built on reliability, professionalism, and technical excellence. We partner with Meter Providers to deliver seamless field services.

Do you thrive in a fast-paced operational environment where every decision makes a difference?

We're looking for an experienced Scheduling & Dispatch Coordinator to join our growing national team in our Parramatta office. This is a rewarding opportunity for someone who enjoys solving complex scheduling challenges, thinking several steps ahead, and coordinating a workforce to deliver exceptional customer outcomes.

If you're an experienced scheduler who performs at your best in a high-pressure, KPI-driven environment, enjoys making real-time decisions, and takes pride in keeping operations running smoothly, we'd love to hear from you.

About the Role

As a Scheduling & Dispatch Coordinator, you'll play a critical role in coordinating the day-to-day operations of our field technicians across Australia. You'll be responsible for planning, scheduling and dispatching work to maximise technician productivity while ensuring customers receive exceptional service and contractual service levels are achieved.

Working closely with technicians, customers, management and key stakeholders, you'll balance competing priorities, respond quickly to changing operational demands and make real-time scheduling decisions to optimise workforce efficiency.

Success in this role requires someone who remains calm under pressure, enjoys problem solving, and is motivated by achieving measurable results.

Key Responsibilities

• Coordinate and schedule technician appointments based on geographic location, technician availability, skill set and customer requirements.


• Optimise daily schedules to maximise workforce productivity, utilisation and operational efficiency.


• Monitor technician workloads and make real-time scheduling adjustments in response to operational changes.


• Ensure field resources are allocated effectively


• Manage inbound and outbound customer communications in accordance with company procedures and service standards.

• Maintain accurate and up-to-date records across scheduling, dispatch and business management systems.

• Contribute to continuous improvement initiatives that enhance operational performance and service delivery.

About You

We're looking for someone who enjoys working in a dynamic operations environment and takes pride in delivering outstanding results.

You'll bring:

• Previous experience in a scheduling, dispatch, logistics or workforce planning role.


• The ability to confidently manage multiple competing priorities and tight deadlines.


• Experience working within a fast-paced, high-volume operational environment.


• A strong understanding of workforce scheduling and resource optimisation.


• Excellent organisational and time management skills.


• Exceptional problem-solving and decision-making abilities.


• High attention to detail with the ability to manage multiple tasks simultaneously.