Hybrid Scheduling Coordinator Health & Home Care Support

Australian Unity Limited; Caloundra; Hybrid; AUD 110,208,000 - 121,229,000; Full time

Benefits offered by this job

Community Leave

Flexible Hybrid

LinkedIn Learning

Staff discounts

Fitness Passport

Novated Car Leasing

Parental Leave 14 weeks

Job summary

Australian Unity is seeking a Scheduling Coordinator to plan and organise services, improving rostering processes with data and systems for timely, high-quality support. You will be the first point of contact for scheduling changes, manage care worker Rosters, and coordinate third-party bookings, with payroll data accuracy in mind.

The role is full-time, based at the Birtinya office with two days per fortnight WFH, rotating 8:00–16:00 then 9:00–17:00, supporting Sunshine Coast Neighbourhood

Qualifications

• Experience in scheduling or rostering is ideal but not essential.
• High attention to detail and commitment to quality and compliance.
• Ability to work to tight deadlines and manage changing priorities.
• Strong communication skills and empathy for customers and colleagues.
• Proficiency in Microsoft Office and general administration practices.
• Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded.

Responsibilities

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality and compliance in all activities.

Skills

Scheduling/rostering

Attention to detail

Deadline management

Communication

MS Office

Tools

Procura

Genesys

Tableau

Easy Roster

Job description

Australian Unity is seeking a Scheduling Coordinator to plan and organise services, improving rostering processes with data and systems for timely, high-quality support. You will be the first point of contact for scheduling changes, manage care worker Rosters, and coordinate third-party bookings, with payroll data accuracy in mind.

The role is full-time, based at the Birtinya office with two days per fortnight WFH, rotating 8:00–16:00 then 9:00–17:00, supporting Sunshine Coast Neighbourhood