Scheduling Support Officer

BaptistCare NSW/ACT - Aged Care; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging and novated leasing

Company mobile phone and laptop

In-house and online training programs

Supportive team environment

Family-friendly benefits

Job summary

BaptistCare NSW/ACT - Aged Care is seeking a Scheduling Support Officer in Sydney to assist our Service Schedulers with rostering, communications, and payroll-related administration. The role is hybrid, combining work from home with 1–2 days per week at a local home care office in Kellyville.

Hours are 8:30 am–4:30 pm, Monday to Friday, with a supportive team and opportunities for training and career growth within our community-focused organisation.

Qualifications

• Experience in scheduling or rostering.
• Strong administrative capabilities.
• Excellent written and verbal communication skills.
• Attention to detail and organisational skills.
• Ability to manage time and meet deadlines.
• Customer-focused, with empathy and responsiveness.
• Ability to work under pressure and make decisions.

Responsibilities

• Act as the main admin contact for client service enquiries, coordinating with schedulers and stakeholders to keep information accurate and workflows efficient.
• Manage the Scheduling Inbox and incoming calls, maintaining clear client communications.
• Deliver exceptional customer service with empathy, understanding diverse needs, and clear communication.

Skills

Scheduling

Administrative support

Customer service

Communication skills

Time management

Problem solving

Detail oriented

MS Office

Tools

MS Office

Job description

BaptistCare NSW/ACT - Aged Care - Sydney NSW

Full time, Permanent

Hybrid

We all want to be part of something bigger than ourselves. And with us, you can be part of an organisation that truly makes a difference. Here's how.

As a BaptistCare Scheduling Support Officer you will support our Service Schedulers to arrange services that meet our customer needs.

You will work closely with our customers, our Service Schedulers and our care workers to ensure service requests and changes are clearly communicated.

You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.

The role will be hybrid, working from home and with a minimum of 1-2 days per week working at a local home care office in Kellyville.

Working hours are 8.30am to 4.30pm Monday to Friday.

Key Responsibilities

Team Support:

Act as the main administrative contact for client service enquiries. Work closely with schedulers and internal and external stakeholders to keep information accurate, improve workflows, and support an inclusive and respectful team culture.

Scheduling Duties

Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.

Exceptional Customer Service

Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

Key Requirements

Experience in scheduling or workforce rostering, and knowledge of Home Care programs, will be highly valued and will enhance your ability to excel in this role.

• At least one-year minimum knowledge and experience in an administrative role
• High attention to detail and excellent organisational skills
• Excellent customer service and relationship management skills
• Excellent written and verbal communication skills
• Excellent problem solving and time management skills
• Ability to make decisions under pressure

Benefits to support your wellbeing and career growth:

• Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card
• Company mobile phone and laptop
• Access to in-house and online training programs
• Supportive, positive team environment
• Access to family friendly benefits like our counselling support and wellness programs

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare - Inspired by Jesus to champion care for all.