Plumbing Operations Coordinator – Residential Maintenance Plumbing

Dial Up Plumbing; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Dial Up Plumbing, a family-owned Sydney-based company, is seeking an Operations Coordinator for residential maintenance plumbing. This role focuses on coordinating technicians, planning daily workflows and ensuring outstanding customer service from a predominantly office-based position at our Kingsgrove HQ.

You will work with technicians, office staff and management to optimise schedules, stock, quotes and IT systems, with opportunities for career progression and a healthy work-life balance.

Qualifications

• Five+ years hands-on experience in residential maintenance plumbing.
• Strong communication and problem-solving abilities.
• Experience coordinating plumbers, apprentices or service teams.
• Proficient with quotes, estimates and sales.

Responsibilities

• Coordinate daily job scheduling, dispatch and technician movements.
• Manage workflow to ensure timely job completion.
• Provide technical advice and troubleshooting support to plumbers.
• Ensure technicians are prepared for daily jobs and carry required materials.
• Assist with job planning and next-day scheduling.
• Support quotation follow-ups and customer enquiries.

Skills

Organisational skills

Communication

Problem solving

Time management

Team leadership

Education

Plumbing trade qualification

Tools

ServiceM8

Job description

Plumbing Operations Coordinator – Residential Maintenance Plumbing

Residential Maintenance Plumbing | Operations & Dispatch | Leadership Opportunity

Dial Up Plumbing – Kingsgrove, Sydney NSW

Full-Time | Monday to Friday | No Weekends | Competitive Salary Package | Company Vehicle

Ready to Take the Next Step in Your Plumbing Career?

Are you an experienced residential maintenance plumber looking for a new challenge?

Would you like to step away from the physical demands of working on the tools while continuing to use your plumbing knowledge and experience?

Are you highly organised, confident coordinating technicians and passionate about helping a team succeed?

Perhaps you’ve been a leading hand, plumbing supervisor, service coordinator or even operated your own plumbing business.

If you’re a natural problem-solver who enjoys taking ownership, supporting others and making things happen, we’d love to hear from you!

We’re offering an exciting opportunity to join a growing, family‑owned plumbing business in a predominantly office-based role, with genuine career progression and an excellent work‑life balance.

Monday to Friday only – no weekends and more time to enjoy life outside of work!

About Us

Dial Up Plumbing is a well‑established, family‑owned Sydney plumbing business with over 25 years of industry experience and more than 300 five‑star Google reviews.

We take pride in delivering exceptional customer service, maintaining high workmanship standards and building a positive, supportive workplace.

We believe a successful business starts with a great team.

Our workplace culture is built around teamwork, communication, accountability and supporting one another.

We value regular team meetings, ongoing professional development, team‑building activities, monthly BBQs and social events that bring everyone together.

About the Role

This is an exciting opportunity for someone with extensive residential maintenance plumbing experience who enjoys organising people, solving problems and helping a business operate efficiently.

You’ll play an important role in keeping our technicians organised, ensuring customers receive outstanding service and helping the business continue to grow.

The position is predominantly office-based at our Kingsgrove headquarters, with occasional site visits when required.

You’ll work closely with our technicians, office staff and management team to keep daily operations running smoothly.

Key Responsibilities

Daily Operations & Technician Coordination

Coordinate daily job scheduling, dispatch and technician movements.

Manage workflow to ensure jobs are completed efficiently.

Support plumbers and apprentices with technical advice and troubleshooting.

Ensure technicians are organised and prepared for their daily jobs.

Assist with job planning and daily operational decisions.

Help organise the following day’s jobs to ensure everything is ready.

Assist with incoming customer calls, bookings and enquiries.

Support technicians with quoting and presenting suitable plumbing solutions.

Assist with preparing quotes and estimates.

Follow up outstanding quotations and customer enquiries.

Assist the sales technicians with job planning and technical questions.

Help convert approved quotations into scheduled jobs.

Maintain excellent communication between customers, office staff and technicians.

Materials, Stock & Job Preparation

Coordinate materials and equipment required for upcoming jobs.

Assist with ordering plumbing supplies and organising deliveries.

Oversee vehicle stock levels and stock replenishment.

Ensure technicians have the correct materials and equipment.

Help maintain an organised and efficient workshop and operations area.

Minimise unnecessary delays caused by missing materials or poor job preparation.

Team Leadership & Business Improvement

Participate in regular team meetings and operational planning.

Help mentor and develop junior plumbers and apprentices.

Support a positive, accountable and high-performing team culture.

Assist with improving operational systems and procedures.

Contribute ideas to improve efficiency, customer service and business growth.

Encourage strong communication, teamwork and accountability.

Contribute to team‑building activities and company events.

About You

We’re looking for someone who brings industry experience, strong communication skills and a genuine desire to take responsibility.

To be successful, you’ll ideally have:

A minimum of five years’ hands‑on experience in residential maintenance plumbing.

Strong technical knowledge of residential plumbing maintenance, repairs and installations.

Experience coordinating plumbers, apprentices or service teams.

Confidence assisting with plumbing quotes, estimates and sales.

Excellent organisational and time‑management skills.

Strong communication and problem‑solving abilities.

The ability to prioritise jobs and make sound decisions.

A proactive, positive and team‑focused attitude.

Good computer skills and confidence using digital job‑management systems.

A plumbing trade qualification, with a plumbing licence highly regarded.

Highly Desirable, But Not Essential

Experience using ServiceM8 job‑management software, particularly scheduling, dispatching, managing jobs, preparing quotations and customer follow‑ups.