Scheduler

Bradnams Windows and Doors; Townsville City; Hybrid; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Flexible working

Remote work possible

Job summary

Bradnam’s Windows and Doors in Townsville is seeking a proactive Scheduler to coordinate service and installation work across the Townsville region. You will allocate technicians, materials and resources while managing a busy schedule and responding to changes throughout the day.

You’ll stay calm under pressure, prioritise tasks, and keep customers, tradespeople and internal teams informed. A flexible, team-focused approach is essential, with the possibility of remote work supported by the

Qualifications

• Demonstrated ability to manage multiple moving parts and keep schedules accurate.
• Excellent communication with customers, suppliers and internal teams.
• Ability to adapt to changing priorities and maintain service quality.

Responsibilities

• Schedule and coordinate service and installation work across the Townsville region.
• Allocate technicians, installers, materials and resources.
• Manage busy schedules and respond to changes throughout the day.
• Proactively reschedule jobs when needed and keep all stakeholders informed.
• Communicate with customers, employees, contractors and suppliers about changes.
• Respond to customer enquiries and help resolve service issues.
• Coordinate materials with Purchasing Officer and Production Manager.
• Maintain accurate schedules, records and service information.
• Collaborate with the team to identify opportunities to improve service processes.

Skills

Organised

Problem solver

Customer-focused

Strong communicator

Team-focused

Adaptable

Job description

Bradnams Windows and Doors – Townsville QLD

Bradnam’s Windows & Doors is looking for a Scheduler to join our Townsville team.

If you’re highly organised, enjoy working with people and are someone who can look at a busy schedule, identify what needs to happen next and keep things moving when plans change, this could be a great opportunity to join a growing Australian-owned business.

As a Scheduler, you’ll play an important role in keeping our service and installation operations running smoothly. You’ll coordinate technicians and installers, manage customer requests, organise materials and resources, and work closely with customers, suppliers and internal teams.

Most importantly, you’ll be the person who helps keep everything on track when plans change.

Scheduler – Townsville

What will you be doing?

• Scheduling and coordinating service and installation work across the Townsville region

• Allocating technicians, installers, materials and resources

• Managing a busy schedule and responding to changes throughout the day

• Proactively rescheduling jobs when work can’t go ahead as planned

• Keeping customers, employees, contractors and suppliers informed of changes

• Responding to customer enquiries and helping resolve service issues

• Coordinating materials in collaboration with the Purchasing Officer and Production Manager

• Maintaining accurate schedules, records and service information

• Working with the wider team to identify opportunities to improve service processes

• Working closely with the Townsville team and wider Bradnam’s Group to deliver a great customer experience

What are we looking for?

You don’t necessarily need to have worked as a Scheduler before. We’re interested in people who have the right approach, are willing to learn and enjoy working in a busy, people-focused environment.

You’ll be someone who is:

Organised – You can manage multiple moving parts while keeping an eye on the details.

A problem solver – When something doesn’t go to plan, you stay calm and work out what needs to happen next.

Customer-focused – You understand the importance of keeping customers informed and delivering on expectations.

A strong communicator – You’re comfortable communicating with customers, tradespeople, suppliers and internal teams.

Team-focused – You enjoy working collaboratively and understand the importance of supporting the people around you.

Adaptable – You’re comfortable working in an environment where priorities can change and no two days are exactly the same.

Previous experience in scheduling, administration, customer service, logistics, coordination, trades or a similar environment will be highly regarded, but we’re also open to candidates with transferable skills and the right attitude.

Flexible Working

We understand that flexibility can look different for everyone.

There may be an opportunity to work remotely, subject to business requirements, operational needs and agreement with your manager.

The role will still require strong communication and connection with our Townsville team, customers and service operations, so you’ll need to be comfortable working independently while remaining connected with the wider team.

Why join Bradnam’s?

Bradnam’s Windows & Doors is part of the Bradnam’s Group, an Australian-owned family business that has been operating since 1977.

We’re a people-focused organisation with teams across Australia, and we’re continuing to grow. When you join Bradnam’s, you become part of a wider team that values people, teamwork, customer service and continuous improvement.

If you’re looking for a role where you can make a genuine difference, build your skills and be part of a supportive team, we’d love to hear from you.