Scheduler

Stenhouse Lifting; Queensland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Stenhouse Lifting, a well-established family-owned business in Queensland, seeks a organised Scheduler to join our team in Wacol. You will coordinate service technicians and subcontractors, act as the main contact between customers and technicians, and plan maintenance, inspections, and repairs to deliver safe, on-time service.

Bring proven experience in scheduling or service coordination, strong organisational skills, and excellent communication.

Qualifications

• Experience in scheduling, service coordination, or customer service roles within industrial, construction, mining, manufacturing or related industry.
• Excellent organisational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with the confidence to liaise with customers, technicians, suppliers, and internal teams.
• Proactive, solutions-focused approach and the ability to think ahead to keep jobs running smoothly.

Responsibilities

• Coordinate and schedule service technicians and subcontractors for customer site work.
• Act as the primary point of contact between customers, technicians, and internal teams.
• Plan maintenance, inspections, repairs, and breakdown work to maximise efficiency.
• Liaise with customers to confirm job requirements, provide updates, and ensure exceptional service.
• Prepare job schedules, work orders, quotations, and service documentation.
• Coordinate equipment, parts, site access, inductions, and technician mobilisation.
• Review completed service reports and generate follow-up quotes where required.
• Maintain accurate records of technician qualifications, inductions, training, and compliance.
• Monitor scheduling priorities and respond quickly to urgent customer requests.

Skills

Scheduling

Service coordination

Customer service

Microsoft Office

ERP scheduling systems

Education

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Business Central

Job description

At Stenhouse Lifting, we’re proud of our 28-year legacy as a trusted, family-owned business supporting major infrastructure, mining, manufacturing and industrial projects across Australia. As part of Axel Johnson International’s Lifting Solutions Group, we’re continuing to grow and are looking for an organised, customer-focused Scheduler to join our Queensland team in Wacol.

This is a fast-paced coordination role where you’ll be at the centre of our service operations, ensuring technicians are scheduled efficiently, customers receive outstanding service, and jobs are delivered safely, on time and to the highest standard.

If you’re a proactive problem solver who enjoys working with people, thrives on organisation, and takes pride in delivering exceptional customer service, we’d love to hear from you. You’ll join a supportive team that values collaboration, continuous improvement, and making things happen every day.

Your Role Will Include:

• Coordinate and schedule service technicians and subcontractors for customer site work.
• Act as the primary point of contact between customers, technicians, and internal teams.
• Plan maintenance, inspections, repairs, and breakdown work to maximise efficiency.
• Liaise with customers to confirm job requirements, provide updates, and ensure exceptional service.
• Prepare job schedules, work orders, quotations, and service documentation.
• Coordinate equipment, parts, site access, inductions, and technician mobilisation.
• Review completed service reports and generate follow-up quotes where required.
• Work closely with the Procurement and Purchasing team to ensure parts and materials are available.
• Maintain accurate records of technician qualifications, inductions, training, and compliance.
• Monitor scheduling priorities and respond quickly to urgent customer requests.
• Support the branch by identifying opportunities for additional service and equipment sales.
• Deliver a high standard of customer service while ensuring work is completed safely, efficiently, and on time.

What You’ll Bring:

• Experience in a scheduling, service coordination, or customer service role, preferably within industrial, construction, mining, manufacturing, or a related industry.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with the confidence to liaise with customers, technicians, suppliers, and internal teams.
• A proactive, solutions-focused approach and the ability to think ahead to keep jobs running smoothly.
• A commitment to delivering exceptional customer service and building strong working relationships.
• Experience preparing quotations, job schedules, work orders, or service documentation is highly regarded.
• Confidence using Microsoft Office (Outlook, Excel, Teams) and experience with ERP or scheduling systems such as Business Central is desirable.
• High attention to detail with accurate record keeping and administrative skills.
• The ability to remain calm under pressure and adapt to changing priorities.
• A collaborative attitude with a willingness to support the wider team and contribute to continuous improvement.
• A valid Australian working right and willingness to undertake a pre-employment medical, including drug and alcohol screening.

Why Join Stenhouse Lifting?

• A Business Built on Good People– We’re a family business with strong values, and a supportive, down-to‑earth team who genuinely care about our team and customers
• Career Progression– With national reach and global connections, and a focus on training and development, the opportunities for growth are real
• Competitive Package– Excellent remuneration and employee benefits
• Innovative Environment– We value fresh ideas, problem-solvers and forward‑thinkers
• Work/Life Balance– Because your wellbeing matters as much as your output – we believe good people do great work when they’re looked after
• Industry Reputation– Be part of a respected name trusted across Australia

What You’ll Get:

• Competitive Salary Package – Plus allowances and benefits
• Career Progression – Real opportunity to grow as the business expands
• Industry Reputation – Be part of a respected name trusted across Australia
• Family Values – Join a supportive, down-to‑earth team that genuinely cares
• Work/Life Balance – Because we believe good people do great work when they’re looked after

Ready to step into a role where you can lead with impact and grow with a company that’s going places?

Apply now or reach out for a confidential chat.