Service Scheduler — Keep Things Moving in Hervey Bay

Bradnam's Windows & Doors; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bradnam’s Windows & Doors is seeking a Service Scheduler to join our team in Hervey Bay. If you’re highly organised, enjoy working with people and can manage a busy schedule, this could be a great opportunity.

You’ll coordinate technicians and installers, manage customer requests, organise materials and resources, and work closely with customers, suppliers and internal teams to keep service and installation operations running smoothly.

Qualifications

• Organised – manage multiple moving parts and details.
• A problem solver – figure out what to do next when plans change.
• Customer-focused – keep customers informed and meet expectations.
• Strong communicator – comfortable talking with customers, tradespeople, suppliers and internal teams.
• Calm under pressure – handle competing priorities without losing focus.
• Accountable – take ownership and follow through on tasks.
• Experience in scheduling, service coordination, administration, customer service, construction, manufacturing, glazing, windows and doors or another trade-based environment is highly regarded.

Responsibilities

• Scheduling and coordinating service and installation work across the Hervey Bay region.
• Allocating technicians, installers, materials and resources.
• Managing a busy schedule and responding to changes throughout the day.
• Proactively rescheduling jobs when work can't go ahead as planned.
• Keeping customers, employees, contractors and suppliers informed of changes.
• Responding to customer enquiries and resolving service issues.
• Coordinating materials and ensuring everything is ready ahead of scheduled works.
• Maintaining accurate schedules, records and service information.
• Working with the wider team to identify opportunities to improve our service processes.
• Conducting site inspections and following up on service and installation outcomes.

Job description

Bradnam’s Windows & Doors is seeking a Service Scheduler to join our team in Hervey Bay. If you’re highly organised, enjoy working with people and can manage a busy schedule, this could be a great opportunity.

You’ll coordinate technicians and installers, manage customer requests, organise materials and resources, and work closely with customers, suppliers and internal teams to keep service and installation operations running smoothly.