Scheduler

The Bethanie Group; Perth; Hybrid; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Comprehensive wellbeing program

Team events and awards night

Discounts on retail and gym memberships

Job summary

The Bethanie Group in Perth is looking for an experienced Scheduler to coordinate home care services. This full-time role offers some flexibility in working hours and is primarily office-based.

The successful candidate will manage schedule coordination and ensure high-quality communication with clients. Candidates should have prior scheduling experience, ideally with AlayaCare. Enjoy benefits like salary packaging and wellness programs in a supportive work environment.

Qualifications

• Previous experience in scheduling home care services, preferably using AlayaCare.
• Strong commitment to customer service with empathy for older people and their families.
• Willingness to obtain vaccinations and a current police clearance.

Responsibilities

• Coordinate the scheduling and delivery of services to home care clients.
• Provide a professional service through effective communication over the phone, email, and SMS.
• Ensure all rostering and staffing information is relevant and accurate.

Job description

Community | Administration / Support / Service

At Bethanie, we believe in a collaborative and supportive workculture, where you can grow, learn, and develop professionally. Our team of experienced aged care professionals have diverse and varied opportunities – this is your chance to be part of a vibrant community dedicated to making a difference.

About the role

Our Home Care team have an opportunity for an experienced Scheduler to join their team.

• Fixed-term 12-month contract role working full-time hours (Monday to Friday), based in our West Perth office.
• This role is mainly office based, with some consideration for flexible working and variable start and finishing times (7.6 hour shift, with coverage required between 6.30 am to 6 pm).

Reporting to our Team Leader, you are responsible for the scheduling of in‑home client services and some administrative functions. This is a busy, fast‑paced role so you are highly organised with a solution‑focused attitude.

The role will include:

• Coordinating the scheduling and delivery of services to home care clients
• Providing a professional service through effective communication techniques over the phone, on email and via SMS
• Ensuring that information provided to customers regarding rostering and staffing is relevant and accurate
• Ensuring all home care team rosters reflect and include approved leave, training and meeting attendance coverage

About you

You pride yourself on delivering excellent service to your customers and your ability to listen and communicate clearly on the phone and in writing. You also bring:

• Previous experience in scheduling home care services - preferably experience using AlayaCare
• Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and their families
• Willingness to obtain vaccinations (minimum of 1 COVID‑19 and annual flu) and current police clearance

Working with Bethanie

At Bethanie, we are committed to being an employer of choice by creating a supportive, compassionate and flexible environment for our people. In addition to a rewarding and purpose‑driven career, you will have access to a range of benefits, including:

• Financial benefits:
  Salary packaging up to $15,899 per annum for everyday living expenses, plus up to $2,650 per annum for meals and entertainment, and additional benefits for parking— increasing your take‑home pay.
• Wellbeing benefits:
  A comprehensive mental health and wellbeing program and free annual flu vaccinations.
• Culture and connection:
  A supportive team environment, regular team events and an annual awards night.
• Lifestyle benefits:
  Retail discounts and savings via FlareHR, and gym membership discounts through Anytime Fitness.