Home Care Scheduler - South

MercyCare Ltd.; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit Salary Packaging up to

Childcare discounts

Additional leave options

Career Pathways and Training

Wellbeing program and health discounts

Job summary

MercyCare Ltd. is seeking aRoster Coordinator to manage staff rosters, allocate shifts and adapt to changing scheduling needs across our Western Australian services. You will keep client and staff information accurate in our systems while ensuring efficient operations and a positive service experience.

The role requires strong organisational skills, initiative, and a customer-oriented mindset. You will work in a fast-paced environment with on-call and weekend rostering, contributing to

Qualifications

• Rostering experience within aged care or community services.
• Strong attention to detail, accuracy and time management.
• Initiative and confident problem-solving skills.
• Excellent communication and customer service skills.
• Certificate III in Office Administration, Business or equivalent (desirable).
• Availability to participate in an on-call and weekend rotating roster.
• National Police Clearance obtained within the last six months.

Responsibilities

• Coordinate staff rosters and allocate shifts.
• Juggle changing scheduling needs and keep information in systems up to date.
• Troubleshoot scheduling issues and ensure smooth operations.
• Collaborate with team to provide practical scheduling solutions.

Skills

Rostering experience

Attention to detail

Time management

Initiative

Communication skills

MS Office proficiency

Online systems capability

Education

Certificate III in Office Administration, Business or equivalent

Job description

When you join MercyCare you become part of something bigger than a job. You join a community of people who show up for Western Australians at the moments that matter most – from early learning and disability support, to family, community and aged care services. We live by our values of respect, integrity, compassion, justice, excellence and courage, and we are committed to safeguarding and protecting children, young people and vulnerable people in our community.

About the role

Think of yourself as the master of the roster. You’ll coordinate staff rosters, allocate shifts and juggle changing scheduling needs, sometimes with the speed of a game of Tetris! You’ll keep things running smoothly, solve problems as they pop up, and make sure client and staff information stays accurate and up to date across our systems. No two days will be exactly the same, so you’ll need to enjoy a little variety and be ready to think on your feet. We work with a rotating roster across the team, including early and late starts.

About you

You’ll enjoy a fast-paced, purpose-driven environment where no two days are quite the same. Calm under pressure, solution focused and highly organised, you’ll bring a genuine customer service mindset and enjoy working collaboratively to find practical solutions. Your key experience will include:

• Rostering experience, ideally within aged care or community services
• Strong attention to detail, accuracy and time management
• Initiative and confident problem-solving skills
• Excellent communication and customer service skills
• Strong Microsoft Office Suite and online systems capability
• Certificate III in Office Administration, Business or equivalent (desirable)
• Availability to participate in an on-call and weekend rotating roster
• National Police Clearance obtained within the last six months

About the benefits

You’ll become part of an inclusive, Western Australian organisation committed to making a difference in our local communities. Our MercyCare Promise ensures our people are connected and empowered to make a difference in the heart of our communities. You’ll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

MercyCare values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply, contact us at [e-mail].

When life needs care, we are there

As a leading Western Australian “for purpose” organisation with a 175-year history, our story continues through the care and services provided by our teams. We support Western Australians throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.