Service Scheduler

BaptistCare NSW & ACT; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

Professional development opportunities

Hybrid working (one day in office)

Laptop and mobile provided

Salary packaging options

Supportive team culture

Job summary

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate customer services with care workers, ensuring rosters meet needs and compliance requirements. You will work closely with Care Facilitators to confirm appointments and respond to queries.

The role emphasizes accurate data management, strong organisation, and a client-focused approach, with a Monday–Friday 7.30am–3.30pm schedule and office location at Macquarie Park.

Qualifications

• Excellent organisational and time management skills.
• Strong communication abilities, both verbal and written.
• Ability to work under pressure and juggle competing priorities.
• Familiarity with scheduling software or willingness to learn.
• Positive attitude and ability to problem-solve.
• Understand and value BaptistCare's Christian identity.
• Previous experience in a service scheduling, administration, or customer service role (desirable).
• Knowledge of Home Care programs and funding (desirable).

Responsibilities

• Schedule and allocate customer services to care workers based on each customer's individual care needs, worker suitability and availability.
• Work closely with Care Facilitators to develop rosters that meet customer needs and comply with the BaptistCare Enterprise Agreement. Confirm service appointments with customers and respond to scheduling queries.
• Maintain accurate customer information, service details and relevant care attributes.

Skills

Organisational skills

Communication

Pressure management

Scheduling software

Problem-solving

Christian identity awareness

Scheduling/ admin experience

Home Care knowledge

Tools

Scheduling software

Job description

Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you.

Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.

Key Benefits

• A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
• This is a hybrid working arrangement with one day required in the office
• Laptop and mobile phone provided
• Access to salary packaging which can increase your take-home pay
• Supportive team culture where your contributions matter
• Join an organisation that values clients and staff

About the role

As a Service Scheduler in Home Care, you will:

• Schedule and allocate customer services to care workers based on each customer's individual care needs, worker suitability and availability.
• Work closely with Care Facilitators to develop rosters that meet customer needs and comply with the BaptistCare Enterprise Agreement. Confirm service appointments with customers and respond to scheduling queries.
• Maintain accurate customer information, service details and relevant care attributes.

This position is working Monday to Friday from 7.30am - 3.30pm. Office location: Macquarie Park.

What you'll bring

Essential competencies include:

• Excellent organisational and time management skills
• Strong communication abilities, both verbal and written
• Ability to work under pressure and juggle competing priorities
• Familiarity with scheduling software or willingness to learn
• Positive attitude and ability to problem-solve
• Understand and value BaptistCare's Christian identity
• Previous experience in a service scheduling, administration, or customer service role (desirable)
• Knowledge of Home Care programs and funding (desirable)

The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

that's what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare - Inspired by Jesus to champion care for all