Remote Risk & Assurance Officer, Business Continuity

Life Without Barriers; NURIOOTPA; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit salary packaging – up £

Job summary

Country Home Services is seeking a Scheduling Coordinator to manage the rostering of Home Care Workers across regional clients from our Nuriootpa office. The role requires balancing client needs, worker availability and service type while delivering high-quality aged care in the community.

You will schedule shifts across a 7:00am–6:00pm window, five days a week, with occasional weekend work. A Certificate III in Individual Support or equivalent, and rostering software experience are essential.

Qualifications

• Availability to work across 7:00am–6:00pm, 5 days a week.
• Ability to work on site at Nuriootpa office.
• Certificate III in Individual Support or relevant qualification.
• Valid police check with aged care purpose or NDIS worker check, or willingness to obtain.
• Experience scheduling and allocating Home Care Workers.
• Experience with rostering software.
• Strong time management and multitasking abilities.
• Excellent written and verbal communication; empathetic approach.

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability.
• Coordinate replacement workers for planned and unplanned leave.
• Update Care Worker availability and monitor unallocated shifts to ensure coverage.
• Analyze worker availability against client requirements to optimise resources.
• Monitor, manage and action notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on our Scheduling Phone Line.

Skills

Schedule Home Care Workers

Coordination

Communication

Prioritization

Teamwork

Empathy

Education

Certificate III in Individual Support

Tools

Rostering software

Job description

Scheduling Coordinator – Full Time

Are you a rostering wiz? Do you love multi-tasking and solving puzzles?

About us

Country Home Services is a not-for-profit that has delivered innovative, accessible home care for over 35 years across the Yorke Peninsula, Clare, Barossa Valley, Adelaide Plains, and the Mid and Lower North.

We’re seeking an enthusiastic, dedicated and flexible Scheduling Coordinator to help ensure accurate allocation of services to our regional clients. Our Scheduling team is passionate about delivering quality services that improve our clients’ lives.

About the role

You’ll schedule community Home Care Workers, balancing client needs and preferences, geographic location and service type — enabling us to deliver high-quality aged care in the community.

This role is based in our Nuriootpa office with WFH opportunities available for the right applicant. Shifts are rostered across a variety of times between 7:00am and 6:00pm, 5 days a week, with weekend work being required occasionally.

What you’ll do

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

What you’ll need for this role

• Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
• Ability to work on site at our Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi-task in a fast-paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

What we offer

• Not-for-profit salary packaging – up to $18,550 per annum
• Employee Assistance Program (EAP)
• The chance to make a meaningful impact in your community

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.