Scheduler

Aged & Community Services Australia; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Bethanie is seeking a scheduling coordinator to manage in-home client services and related admin tasks from the West Perth office. The role requires strong organisation and a solution-focused mindset for a fast-paced environment.

You will contribute to Home Care projects as needed and ensure seamless rostering, service delivery and customer communication across channels.

Qualifications

• Previous scheduling of home care services, preferably with Alayacare.
• Enthusiasm and commitment to excellent customer-focused service and empathy with older people and families.
• Willingness to obtain vaccinations (COVID-19 and annual flu) and police clearance.
• 12-month fixed-term contract, full-time, Monday to Friday, based in West Perth.
• This role is mainly office-based with flexible working and variable start/finish times.

Responsibilities

• Coordinating the scheduling and delivery of services to home care clients.
• Providing a professional service through effective communication by phone, email and SMS.
• Ensuring information given to customers about rostering and staffing is relevant and accurate.
• Ensuring rosters reflect approved leave, training and meeting attendance coverage.

Skills

Service orientation

Coordination skills

Receptivity

Active listening

Customer service

Home care

Professional communication

Scheduling

Administrative operations

COVID-19 testing

Job description

Health, Medical & Pharmaceutical
Source: uWorkin

Skills Required: Passionate Service Orientation Coordination Skills Receptivity Active Listening Skills Customer Service Home Care Professional Communication Professional Services Scheduling Administrative Operations COVID-19 Testing

JOB DESCRIPTION

Job Description

Reporting to our Team Leader, you are responsible for the scheduling of in-home client services and some administrative functions. This is a busy, fast-paced role so you are highly organised with a solution-focussed attitude.

You will also have the opportunity to work on projects for the Home Care team as and when the need arises.

The role will include:

• Coordinating the scheduling and delivery of services to home care clients
• Providing a professional service through effective communication techniques over the phone, on email and via SMS
• Ensuring that information provided to customers regarding rostering and staffing is relevant and accurate
• Ensuring all home care team rosters reflect and include approved leave, training and meeting attendance coverage

About the Employer

At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Our team of experienced aged care professionals have diverse and varied opportunities - this is your chance to be part of a vibrant community dedicated to making a difference.

About the Candidate

You pride yourself on delivering excellent service to your customers and your ability to listen and communicate clearly on the phone and in writing. You also bring:

• Previous experience in scheduling home care services - preferably experience using Alayacare
• Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and their families
• Willingness to obtain vaccinations (minimum of 1 COVID-19 and annual flu) and current police clearance
• 12 month fixed-term contract working full-time hours (Monday to Friday), based in our West Perth office.
• This role is mainly office based, with some consideration for flexible working and variable start and finishing times. (7.6 hrs shift. Coverage required between 6.30am to 6pm), Working with Bethanie

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

• Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking - pay less tax and increase your take home pay
• Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
• A rewarding career with a supportive culture and a focus on flexibility and work life balance

Autism Spectrum Australia - West Perth, WA

Building skills and capacity in the aged care sector

Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .