Senior Scheduler

hammondcare; Penrith City Council; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Professional development opportunities

Referral bonus $1,000

Employee Assistance Program

Fitness Passport

Job summary

HammondCare in southwestern NSW is seeking a Senior Scheduler to develop and manage forecasted rosters across our Home Care services, balancing client needs with workforce capacity.

You will work closely with Care Team Leaders to optimise utilisation, monitor performance, and support service growth across multiple sites, with a hybrid 3 days in office and 2 days at home arrangement.

Qualifications

• Significant rostering or scheduling experience.
• Experience in aged care, healthcare, or community services preferred.
• Strong stakeholder management and communication skills.

Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services.
• Optimise workforce utilisation while maintaining continuity of care.
• Liaise with clients regarding scheduling changes and care team preferences.
• Identify workforce gaps and support recruitment and workforce planning activities.
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes.

Skills

Rostering experience

Stakeholder management

Advanced Excel

Power BI

Healthcare scheduling

Tools

Scheduling systems

Power BI

Excel

Job description

Hybrid Work Arrangement (3 Days Office / 2 Days Home) 12-month maternity leave contract covering southwestern NSW

About the Role

As a Senior Scheduler, you'll be responsible for developing and managing forecasted rosters across our Home Care southwestern services, balancing client needs, workforce availability, continuity of care, and operational efficiency. You'll act as a key point of contact for clients requiring schedule adjustments and work closely with Care Team Leaders to support workforce planning and service growth.

Key Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services
• Optimise workforce utilisation while maintaining continuity of care
• Liaise with clients regarding scheduling changes and care team preferences
• Identify workforce gaps and support recruitment and workforce planning activities
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes
• Resolve scheduling conflicts, workforce shortages and operational issues
• Generate and analyse reports using scheduling systems and Power BI
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience

About You

You are a highly organised and analytical scheduling professional who can confidently manage competing priorities in a fast-paced environment. Ideally, you'll bring:

• Significant experience in a rostering or scheduling role
• Previous experience in aged care, healthcare, community services or a related industry
• Strong stakeholder management and communication skills
• Excellent problem-solving and decision-making capabilities
• High attention to detail and the ability to work with complex data
• Advanced administration and Microsoft Office skills, particularly Excel
• Experience working across multiple sites or service locations
• A proactive mindset with a focus on continuous improvement
• A current driver's licence and willingness to travel when required

Why Join HammondCare?

• Hybrid working model with a balance of office and home-based work
• Be part of a values-driven organisation with a strong community impact
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Make a meaningful difference to older Australians every day
• Work for an organisation recognised for innovation and excellence in aged and community care

Benefits & Perks

• Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.
• We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.
• Plus, enjoy a $1,000 bonus for successful employee referrals.
• As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free.
• Pay less tax on your income and increase your take-home pay with these fantastic benefits!
• Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres.
• When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

All short-listed applicants for these positions will be asked to consent to a criminal record checks and reference checks.

We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare.

We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.