Senior Scheduler - Community Home Care

HammondCare; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Job summary

HammondCare in Sydney is seeking a Senior Scheduler to develop and manage forecasted rosters for our Home Care services, balancing client needs with workforce availability and care continuity. This hybrid role will see you work 3 days in the Penrith office and 2 days from home after training, collaborating with Care Team Leaders to support workforce planning and service growth.

You will act as a key contact for scheduling adjustments and monitor performance, utilization and service quality

Qualifications

• Significant experience in a rostering or scheduling role.
• Experience in aged care, healthcare, community services or related industry.
• Strong stakeholder management and communication skills.
• Excellent problem-solving and decision-making capabilities.
• High attention to detail and the ability to work with complex data.
• Advanced administration and Microsoft Office skills, particularly Excel.
• Experience working across multiple sites or service locations.
• A proactive mindset with a focus on continuous improvement.
• A current driver's licence and willingness to travel when required.

Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services.
• Optimise workforce utilisation while maintaining continuity of care.
• Liaise with clients regarding scheduling changes and care team preferences.
• Identify workforce gaps and support recruitment and workforce planning activities.
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes.
• Resolve scheduling conflicts, workforce shortages and operational issues.
• Generate and analyse reports using scheduling systems and Power BI.
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience.

Skills

Rostering

Scheduling

Stakeholder management

Communication skills

Problem-solving

Data analysis

Excel

Power BI

Multi-site experience

Driver's licence

Tools

Power BI

Excel

Job description

Are you an experienced scheduler who thrives on solving complex rostering challenges while making a genuine difference in people's lives?

At HammondCare, our passion is improving the quality of life for people in need. As a leading provider of aged care and community services, we're looking for a Senior Scheduler to join our Home Care team and play a pivotal role in ensuring our clients receive consistent, high-quality care from the right people at the right time.

About the Role

As a Senior Scheduler, you'll be responsible for developing and managing forecasted rosters across our Home Care southwestern services, balancing client needs, workforce availability, continuity of care, and operational efficiency. You'll act as a key point of contact for clients requiring schedule adjustments and work closely with Care Team Leaders to support workforce planning and service growth

This is a hybrid position, offering the flexibility to work 3 days in the Penrith office and 2 days from home following your training period.

Key Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services
• Optimise workforce utilisation while maintaining continuity of care
• Liaise with clients regarding scheduling changes and care team preferences
• Identify workforce gaps and support recruitment and workforce planning activities
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes
• Resolve scheduling conflicts, workforce shortages and operational issues
• Generate and analyse reports using scheduling systems and Power BI
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience

About You

• You are a highly organised and analytical scheduling professional who can confidently manage competing priorities in a fast-paced environment.
• Ideally, you'll bring:
• Significant experience in a rostering or scheduling role
• Previous experience in aged care, healthcare, community services or a related industry
• Strong stakeholder management and communication skills
• Excellent problem-solving and decision-making capabilities
• High attention to detail and the ability to work with complex data
• Advanced administration and Microsoft Office skills, particularly Excel
• Experience working across multiple sites or service locations
• A proactive mindset with a focus on continuous improvement
• A current driver's licence and willingness to travel when required

Why Join HammondCare?

• Hybrid working model with a balance of office and home-based work
• Be part of a values-driven organisation with a strong community impact
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Make a meaningful difference to older Australians every day
• Work for an organisation recognised for innovation and excellence in aged and community care