Schedule Coordinator - Community Aged Care

Bolton Clarke; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Not-for-profit benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Schedule Coordinator for our Forest Hill office to join our Community Aged Care team. This permanent full-time role operates on a rotating roster with shifts 6:30am–5:00pm, Monday to Friday, with occasional weekend shifts.

You will optimize client schedules, allocate staff with the right skills, and collaborate with site managers to meet service delivery goals. You will bring experience in scheduling or resource management, strong knowledge of scheduling systems and

Qualifications

• Experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

Responsibilities

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation's software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

Skills

Scheduling exp

Scheduling systems

WFM software

CSM

Data analysis

Reporting

Resource mgmt

MS Office

Customer experience

Communication

Adaptive thinking

Planning & prioritisation

Job description

Schedule Coordinator - Community Aged Care

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We are currently looking for a Schedule Coordinator for our Forest Hill office.

This is a permanent full-time position working across a rotating roster, with shift times between 6:30am and 5:00pm, Monday to Friday, with the possibility of occasional weekend shifts.

Our schedulers need to take a commercial view, looking at routine efficiencies, kilometres travelled, outsourcing levels, while balancing the needs of our customers cultural and lifestyle preferences. This role is complex and fast paced giving you the opportunity to stretch your rostering skills and analytical thinking.

Responsibilities include:

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation's software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

About You

To be successful in this role, our preferred candidate will have:

• Experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.