Schedule Co-ordinator

Bolton Clarke Residential Aged Care Opportunities; Melbourne; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous salary packaging up to $18,-|

Private health insurance

Gym discounts

Employee Assistance Program

Descripción de la vacante

Bolton Clarke Residential Aged Care Opportunities in Melbourne is seeking a Schedule Coordinator for our Forest Hill office. This full-time role operates on a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, with occasional weekend work.

You will optimise staff rosters, manage client schedules, and coordinate with the CSC and care recipients to ensure efficient service delivery. The role involves documentation in the organisation’s software and collaboration with Site

Formación

• Experience in scheduling or resource management preferred.
• Proficient in data analysis and reporting.
• Excellent customer experience, communication, and planning skills.

Responsabilidades

• Coordinate and manage client schedules by assigning staff with the required skills and optimise resources to minimise travel time and administrative tasks.
• Communicate with the Customer Service Centre (CSC) and care recipients about schedules and external providers promptly and within an administrative capacity.
• Ensure accurate and timely documentation of scheduling activities using the organisation’s software systems and keep detailed records of client visits, staff assignments, and changes.
• Collaborate with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs and adjust schedules as necessary.

Conocimientos

Scheduling coordination

Data analysis

Resource management

Customer service

Planning & prioritisation

Herramientas

Scheduling Software

Workforce Management Software

CRM System

Microsoft Office

Descripción del empleo

Bolton Clarke Residential Aged Care Opportunities – Melbourne VIC

Full time

1d ago , from Bolton Clarke Residential Aged Care Opportunities

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We are currently looking for aSchedule Coordinatorfor our Forest Hill office.

This is a permanent full-time position working across a rotating roster, withshift times between 6:30am and 5:00pm, Monday to Friday, with the possibility of occasional weekend shifts.

Our schedulers need to take a commercial view, looking at routine efficiencies, kilometres travelled, outsourcing levels, while balancing the needs of our customers cultural and lifestyle preferences. This role is complex and fast paced giving you the opportunity to stretch your rostering skills and analytical thinking.

Responsibilities include:

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

About You

To be successful in this role, our preferred candidate will have:

• Minimal experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Managementand Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Ashleigh Trott (**********@boltonclarke.com.au)