Aged Care Scheduling & Resource Optimisation Lead

Bolton Clarke Residential Aged Care Opportunities; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Generous salary packaging up to $18,-|

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Residential Aged Care Opportunities in Melbourne is seeking a Schedule Coordinator for our Forest Hill office. This full-time role operates on a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, with occasional weekend work.

You will optimise staff rosters, manage client schedules, and coordinate with the CSC and care recipients to ensure efficient service delivery. The role involves documentation in the organisation’s software and collaboration with Site

Qualifications

• Experience in scheduling or resource management preferred.
• Proficient in data analysis and reporting.
• Excellent customer experience, communication, and planning skills.

Responsibilities

• Coordinate and manage client schedules by assigning staff with the required skills and optimise resources to minimise travel time and administrative tasks.
• Communicate with the Customer Service Centre (CSC) and care recipients about schedules and external providers promptly and within an administrative capacity.
• Ensure accurate and timely documentation of scheduling activities using the organisation’s software systems and keep detailed records of client visits, staff assignments, and changes.
• Collaborate with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs and adjust schedules as necessary.

Skills

Scheduling coordination

Data analysis

Resource management

Customer service

Planning & prioritisation

Tools

Scheduling Software

Workforce Management Software

CRM System

Microsoft Office

Job description

Bolton Clarke Residential Aged Care Opportunities in Melbourne is seeking a Schedule Coordinator for our Forest Hill office. This full-time role operates on a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, with occasional weekend work.

You will optimise staff rosters, manage client schedules, and coordinate with the CSC and care recipients to ensure efficient service delivery. The role involves documentation in the organisation’s software and collaboration with Site