Flexible Schedule Coordinator - Aged Care (12-month)

Bolton Clarke Careers; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging (up to $18,550 tax‑s

Private health insurance

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking a Schedule Coordinator for the Forest Hill office. This full-time, 12-month contract involves a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, and occasional weekend work.

You will manage client schedules, optimise staff allocation, and coordinate with the Customer Service Centre to address schedule queries while maintaining thorough records. The role is in a fast-paced environment requiring analytical thinking and care for service delivery.

Qualifications

• Experience in scheduling or resource management preferred.
• Strong knowledge of scheduling systems and workforce software.
• Proficient in data analysis and reporting; good planning skills.

Responsibilities

• Coordinates and manages client schedules by assigning staff with required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates with the Customer Service Centre and care recipients, addressing queries within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems; keeps records of client visits and staff changes.
• Collaborates with Site Managers and Scheduling Manager to align staffing with client needs and adjust schedules to meet service delivery objectives.

Skills

Scheduling Systems

Workforce Management

Customer Service Management

Data Analysis & Reporting

Resource Management

Microsoft Office

Customer Experience

Communication

Adaptive Thinking

Planning & Prioritisation

Tools

Microsoft Office

Job description

Bolton Clarke Group is seeking a Schedule Coordinator for the Forest Hill office. This full-time, 12-month contract involves a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, and occasional weekend work.

You will manage client schedules, optimise staff allocation, and coordinate with the Customer Service Centre to address schedule queries while maintaining thorough records. The role is in a fast-paced environment requiring analytical thinking and care for service delivery.