Care Coordinator

Bolton Clarke Careers; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

Private health insurance

Employee Assistance Program

Job summary

Bolton Clarke Careers on the Sunshine Coast is seeking a Care Coordinator to oversee delivery and assessment of support programs, including Commonwealth Home Support Programme and Fee for Service. Manage caseloads, budgets, and records while mentoring staff and volunteers in a dynamic aged care environment.

The role requires a Bachelor’s degree in a related field and relevant certifications; CCM is preferred.

Qualifications

• Bachelor's Degree in Nursing, Healthcare, Social Work or related field.
• Certificate IV in Community Services or higher is required.
• CCM Certification is preferred; relevant regulatory knowledge is beneficial.

Responsibilities

• Coordinate delivery, assessment and review of low-level support programs.
• Champion a customer-centric care model for clients with complex needs.
• Ensure documentation, reporting standards and quality improvement activities.

Skills

Excellent communication

Adaptive thinking

Planning and prioritisation

Cross-functional teamwork

Education

Bachelor's degree in Nursing / Healthcare / Social Work

Certificate IV in Community Services

CCM Certification (preferred)

Job description

Bolton Clarke Careers – Sunshine Coast QLD

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As a Care Coordinator you will oversee the delivery and assessment of support programs, such as the Commonwealth Home Support Programme and Fee for Service, ensuring that care management effectively meets customer needs. You will manage a designated caseload, ensuring adherence to budgetary constraints and accurate record-keeping. You will also provide mentorship to staff and volunteers, facilitate effective workforce management, and drive performance improvement initiatives.

Responsibilities include:

• Coordinates the delivery, assessment, and ongoing review of low-level support programs including Commonwealth Home Support Programme and Fee for Service, ensuring effective care management and alignment with client needs.
• Champions a customer-centric care model that adapts to evolving customer expectations. Ensures the delivery of innovative and high-quality care to customers with complex needs.
• Maintains compliance with documentation and reporting standards, supports quality and audit processes, and provides practical assistance as required.
• Engages in continuous quality improvement efforts and professional development activities. Participates in project work, relationship building, and networking with local associations relevant to aged and disability care.

About You

To be successful in this role, our preferred candidate will have:

• Bachelor’s Degree required; Nursing, Healthcare, Social Work is preferred. Any other related discipline or commensurate work experience considered.
• Minimal experience in healthcare or social services coordination is preferred.
• Certificate IV (or above) in Community Services is prescribed.
• Certified Case Manager (CCM) Certification is preferred.
• Strong knowledge of Quality Care Service Management, Clinical Practices and Standard, Legal & Regulatory Compliance, Community Funding Programs and Patient Case Management is preferred.
• Excellent communication, adaptive thinking, planning and prioritisation, and cross-functional team working skills.

About this location:

The Ormsby, a 136-bed residential aged care facility located in the beautiful Buderim. The Ormsby is close to shops, banks, schools and medical services, while still being a part of the welcoming, friendly Buderim village and only 15 minutes from the Sunsh

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Heather Gardiner (**********@boltonclarke.com.au)