Schedule Co-ordinator

RSL Care RDNS Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Work-life balance

Job summary

Bolton Clarke is seeking a Schedule Coordinator for its Forest Hill office in Melbourne. This full-time 12-month contract offers a rotating roster with early starts and occasional weekend shifts, focusing on rostering efficiency and customer-focused service delivery.

You will coordinate staff schedules, analyse resource needs, work with the CSC and site managers, and ensure accurate documentation using our software systems. If you excel at planning and data-driven scheduling, apply now.

Qualifications

• Experience in scheduling or resource management is preferred.
• Strong knowledge of scheduling systems and workforce management software.
• Proficient in data analysis and reporting.

Responsibilities

• Coordinate and manage client schedules, assigning staff with required skills to optimise resources and minimise travel time.
• Communicate with the CSC and care recipients, addressing schedule queries promptly within an administrative capacity.
• Ensure documentation of scheduling activities using the organisation’s software and keep records.
• Collaborate with Site Managers and Scheduling Manager to align staffing with client needs and adjust schedules.

Skills

Scheduling systems

Workforce management

Customer service mgmt

Data analysis

Reporting

Resource management

Microsoft Office

Customer experience

Communication

Adaptive thinking

Planning & prioritisation

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role We are currently looking for a Schedule Coordinator for our Forest Hill office. This is a full-time position on a 12 month contract, working across a rotating roster, with shift times between 6:30am and 5:00pm, Monday to Friday, with the possibility of occasional weekend shifts. Our schedulers need to take a commercial view, looking at routine efficiencies, kilometres travelled, outsourcing levels, while balancing the needs of our customers cultural and lifestyle preferences. This role is complex and fast paced giving you the opportunity to stretch your rostering skills and analytical thinking.

Responsibilities

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

About You

• Minimal experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

Location

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Ashleigh Trott ([e-mail])

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.