Care Coordinator

Bolton Clarke Residential Aged Care Opportunities; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

Not-for-profit tax benefits – claim up

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Residential Aged Care Opportunities in Sunshine Coast, QLD, is seeking a dedicated Care Coordinator to oversee delivery and assessment of support programs, ensuring care management meets client needs.

You will manage a caseload, mentor staff, and drive workforce performance improvements, contributing to a high-quality, compliant aged care service.

Qualifications

• Bachelor’s Degree in Nursing, Healthcare, Social Work or related field.
• Certificate IV in Community Services is prescribed.
• Certified Case Manager (CCM) is preferred.
• Knowledge of Quality Care Service Management, Clinical Practices/Standards, Legal & Regulatory Compliance, and Patient Case Management.

Responsibilities

• Coordinate delivery, assessment, and ongoing review of low-level support programs (Commonwealth Home Support Programme and Fee for Service).
• Champion a customer-centric care model for complex needs and ensure quality care delivery.
• Maintain compliance with documentation and reporting standards; support quality/audit processes.
• Engage in continuous quality improvement and participate in project work and local associations.

Skills

Excellent communication

Adaptive thinking

Planning and prioritisation

Cross-functional teamwork

Education

Bachelor’s Degree (Nursing, Healthcare, Social Work)

Certificate IV in Community Services

CCM Certification

Job description

Bolton Clarke Residential Aged Care Opportunities – Sunshine Coast QLD

Full time

2d ago , from Bolton Clarke Residential Aged Care Opportunities

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As a Care Coordinator you will oversee the delivery and assessment of support programs, such as the Commonwealth Home Support Programme and Fee for Service, ensuring that care management effectively meets customer needs. You will manage a designated caseload, ensuring adherence to budgetary constraints and accurate record-keeping. You will also provide mentorship to staff and volunteers, facilitate effective workforce management, and drive performance improvement initiatives.

Responsibilities include:

• Coordinates the delivery, assessment, and ongoing review of low-level support programs including Commonwealth Home Support Programme and Fee for Service, ensuring effective care management and alignment with client needs.
• Champions a customer-centric care model that adapts to evolving customer expectations. Ensures the delivery of innovative and high-quality care to customers with complex needs.
• Maintains compliance with documentation and reporting standards, supports quality and audit processes, and provides practical assistance as required.
• Engages in continuous quality improvement efforts and professional development activities. Participates in project work, relationship building, and networking with local associations relevant to aged and disability care.

About You

To be successful in this role, our preferred candidate will have:

• Bachelor’s Degree required; Nursing, Healthcare, Social Work is preferred. Any other related discipline or commensurate work experience considered.
• Minimal experience in healthcare or social services coordination is preferred.
• Certificate IV (or above) in Community Services is prescribed.
• Certified Case Manager (CCM) Certification is preferred.Strong knowledge of Quality Care Service Management, Clinical Practices and Standard, Legal & Regulatory Compliance, Community Funding Programs and Patient Case Management is preferred.
• Excellent communication, adaptive thinking, planning and prioritisation, and cross-functional team working skills.

About this location:

The Ormsby,a 136-bed residential aged care facility located in the beautiful Buderim. The Ormsby is close to shops, banks, schools and medical services, while still being a part of the welcoming, friendly Buderim village and only 15 minutes from the Sunsh

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Heather Gardiner (**********@boltonclarke.com.au)