Schedule Co-ordinator

Bolton Clarke Careers; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging (up to $18,550 tax‑s

Private health insurance

Employee Assistance Program

Descripción de la vacante

Bolton Clarke Group is seeking a Schedule Coordinator for the Forest Hill office. This full-time, 12-month contract involves a rotating roster with shifts from 6:30am to 5:00pm, Monday to Friday, and occasional weekend work.

You will manage client schedules, optimise staff allocation, and coordinate with the Customer Service Centre to address schedule queries while maintaining thorough records. The role is in a fast-paced environment requiring analytical thinking and care for service delivery.

Formación

• Experience in scheduling or resource management preferred.
• Strong knowledge of scheduling systems and workforce software.
• Proficient in data analysis and reporting; good planning skills.

Responsabilidades

• Coordinates and manages client schedules by assigning staff with required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates with the Customer Service Centre and care recipients, addressing queries within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems; keeps records of client visits and staff changes.
• Collaborates with Site Managers and Scheduling Manager to align staffing with client needs and adjust schedules to meet service delivery objectives.

Conocimientos

Scheduling Systems

Workforce Management

Customer Service Management

Data Analysis & Reporting

Resource Management

Microsoft Office

Customer Experience

Communication

Adaptive Thinking

Planning & Prioritisation

Herramientas

Microsoft Office

Descripción del empleo

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We are currently looking for aSchedule Coordinatorfor our Forest Hill office.

This is a full-time position on a 12 month contract, working across a rotating roster, withshift times between 6:30am and 5:00pm, Monday to Friday, with the possibility of occasional weekend shifts.

Our schedulers need to take a commercial view, looking at routine efficiencies, kilometres travelled, outsourcing levels, while balancing the needs of our customers cultural and lifestyle preferences. This role is complex and fast paced giving you the opportunity to stretch your rostering skills and analytical thinking.

Responsibilities include:

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

About You

To be successful in this role, our preferred candidate will have:

• Minimal experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Managementand Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Ashleigh Trott (**********@boltonclarke.com.au)