Same-Day Freight Allocator & Service Coordinator

Team Global Express; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee perks

Parental leave

Peer recognition

Job summary

Team Global Express is seeking a Freight Allocator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This fast-paced position coordinates urgent freight movements across Same Day and Premium Services, working with customers, drivers, subcontractors and internal teams to ensure on-time delivery and outstanding service.

You will manage bookings, assign work, monitor movements and handle inquiries by phone and email, using Salesforce and other systems to keep

Qualifications

• Experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment preferred.
• Experience coordinating deliveries, dispatching, scheduling or allocating work highly regarded.
• Strong customer service and stakeholder management skills.
• Excellent communication skills to build relationships across all levels.
• Strong problem-solving skills and ability to make decisions under pressure.
• High attention to detail and excellent organisational skills.
• Ability to manage multiple priorities in a time-sensitive environment.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations.
• Manage operational disruptions, delays and service issues while identifying effective solutions.
• Prepare customer quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates.
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations.
• Ensure Proof of Delivery and operational documentation is completed accurately.
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes.
• Maintain accurate records within internal systems and operational platforms.
• Follow company procedures and promote a strong commitment to safety and compliance.

Skills

Transport coordination

Customer service

Stakeholder management

Communication

Problem solving

Attention to detail

Multitasking

MS Office

Tools

Salesforce

Microsoft Office

Job description

Team Global Express is seeking a Freight Allocator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This fast-paced position coordinates urgent freight movements across Same Day and Premium Services, working with customers, drivers, subcontractors and internal teams to ensure on-time delivery and outstanding service.

You will manage bookings, assign work, monitor movements and handle inquiries by phone and email, using Salesforce and other systems to keep