Freight Allocator (PM)

Team Global Express; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee perks

Parental leave

Peer recognition

Job summary

Team Global Express is seeking a Freight Allocator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This fast-paced position coordinates urgent freight movements across Same Day and Premium Services, working with customers, drivers, subcontractors and internal teams to ensure on-time delivery and outstanding service.

You will manage bookings, assign work, monitor movements and handle inquiries by phone and email, using Salesforce and other systems to keep

Qualifications

• Experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment preferred.
• Experience coordinating deliveries, dispatching, scheduling or allocating work highly regarded.
• Strong customer service and stakeholder management skills.
• Excellent communication skills to build relationships across all levels.
• Strong problem-solving skills and ability to make decisions under pressure.
• High attention to detail and excellent organisational skills.
• Ability to manage multiple priorities in a time-sensitive environment.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations.
• Manage operational disruptions, delays and service issues while identifying effective solutions.
• Prepare customer quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates.
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations.
• Ensure Proof of Delivery and operational documentation is completed accurately.
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes.
• Maintain accurate records within internal systems and operational platforms.
• Follow company procedures and promote a strong commitment to safety and compliance.

Skills

Transport coordination

Customer service

Stakeholder management

Communication

Problem solving

Attention to detail

Multitasking

MS Office

Tools

Salesforce

Microsoft Office

Job description

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

About the Role

Team Global Express is seeking aFreight Allocator / Same Day Consultantto join our Melbourne Airport team in apermanent full-timerole. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.

Key Responsibilities

Permanent full-time position (Monday to Friday, 6:00 PM Starts)

Coordinate Same Day and Premium Services freight movements from booking through to delivery

Allocate and coordinate jobs with drivers, subcontractors and service providers

Monitor freight movements and proactively manage delivery performance throughout the day

Track consignments and ensure service commitments are achieved

Communicate with customers, drivers and operational teams to provide timely updates and manage expectations

Manage operational disruptions, delays and service issues while identifying effective solutions

Prepare customer quotes and process bookings accurately and efficiently

Respond to customer enquiries via phone and email in a professional and timely manner

Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues

Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates

Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations

Ensure Proof of Delivery and operational documentation is completed accurately

Work closely with branches, account managers and operational teams to deliver outstanding service outcomes

Maintain accurate records within internal systems and operational platforms

Follow company procedures and promote a strong commitment to safety and compliance

What You’ll Bring

Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)

Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded

Strong customer service and stakeholder management skills

Excellent communication skills with the ability to build relationships across all levels

Strong problem-solving skills and the ability to make decisions under pressure

High attention to detail and excellent organisational skills

Ability to manage multiple priorities in a time-sensitive environment

Proficiency using Microsoft Office and operational systems

A proactive, team-focused approach with a commitment to delivering exceptional service

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.