Freight Coordinator (Pm)

Vertali APAC Pty Ltd; Melbourne; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work

Training and mentoring

Employee perks and discounts

Parental leave

Peer recognition

Descrizione del lavoro

Team Global Express in Melbourne Airport is seeking a Freight Coordinator / Same Day Consultant to join our fast-paced operations team on a permanent full-time basis. You will coordinate urgent freight movements across Same Day and Premium Services, working with drivers, subcontractors and internal teams to ensure on-time delivery and exceptional customer service.

The role requires strong communication, problem-solving and multitasking skills, with responsibilities spanning quotes, bookings,

Competenze

• Experience in transport, logistics, courier or fast-paced operational environment.
• Experience coordinating deliveries, dispatching or scheduling.
• Strong customer service and stakeholder management skills.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities under time pressure.

Mansioni

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations.
• Manage operational disruptions, delays and service issues while identifying effective solutions.
• Prepare customer quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates.
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations.
• Ensure Proof of Delivery and operational documentation is completed accurately.
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes.
• Maintain accurate records within internal systems and operational platforms.
• Follow company procedures and promote a strong commitment to safety and compliance.

Conoscenze

Customer service

Communication

Problem solving

Organisational skills

Prioritisation

MS Office

Descrizione del lavoro

Job Description

Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process., * Permanent full-time position. Monday to Friday, 6:00pm to 2:00am

• Coordinate Same Day and Premium Services freight movements from booking through to delivery
• Allocate and coordinate jobs with drivers, subcontractors and service providers
• Monitor freight movements and proactively manage delivery performance throughout the day
• Track consignments and ensure service commitments are achieved
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
• Manage operational disruptions, delays and service issues while identifying effective solutions
• Prepare customer quotes and process bookings accurately and efficiently
• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
• Ensure Proof of Delivery and operational documentation is completed accurately
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
• Maintain accurate records within internal systems and operational platforms
• Follow company procedures and promote a strong commitment to safety and compliance,
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

About the Employer

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

About the Candidate

• Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
• Strong customer service and stakeholder management skills
• Excellent communication skills with the ability to build relationships across all levels
• Strong problem-solving skills and the ability to make decisions under pressure
• High attention to detail and excellent organisational skills
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency using Microsoft Office and operational systems
• A proactive, team-focused approach with a commitment to delivering exceptional service

Work Environment

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.