Same-Day Freight Coordinator - Flexible Hours & Remote Options

Vertali APAC Pty Ltd; City of Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Career development

Employee discounts

Parental leave policy

Peer recognition

Job summary

Team Global Express, an Australian-owned transport and logistics provider, seeks a Freight Coordinator / Same Day Consultant to join the Melbourne Airport team on a permanent full-time basis.

This fast-paced role coordinates urgent freight movements across our Same Day and Premium Services network, and works closely with customers, drivers and internal teams to ensure on-time, safe deliveries and exceptional service.

Qualifications

• Experience in transport, logistics, courier, or fast-paced operations.
• Experience coordinating deliveries, dispatching or scheduling work favored.
• Strong customer service and stakeholder management skills.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates.
• Manage disruptions and service issues with effective solutions.
• Prepare customer quotes and process bookings accurately.
• Respond to customer enquiries via phone and email in a professional manner.
• Manage inbound customer enquiries through phone queues and ensure prompt resolution.
• Conduct outbound calls to coordinate freight movements and provide updates.
• Manage emails and service requests through Salesforce, ensuring cases are resolved.
• Ensure Proof of Delivery and documentation are completed accurately.
• Work with branches and teams to deliver outstanding service outcomes.

Skills

Customer service

Stakeholder management

Communication

Problem-solving

Attention to detail

Organisational skills

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Team Global Express, an Australian-owned transport and logistics provider, seeks a Freight Coordinator / Same Day Consultant to join the Melbourne Airport team on a permanent full-time basis.

This fast-paced role coordinates urgent freight movements across our Same Day and Premium Services network, and works closely with customers, drivers and internal teams to ensure on-time, safe deliveries and exceptional service.