Freight Coordinator | Flexible, Same-Day Logistics

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Training and mentoring

Employee perks and discounts

Parental leave

Peer recognition

Job summary

Team Global Express in Melbourne Airport is seeking a Freight Coordinator / Same Day Consultant to join our fast-paced operations team on a permanent full-time basis. You will coordinate urgent freight movements across Same Day and Premium Services, working with drivers, subcontractors and internal teams to ensure on-time delivery and exceptional customer service.

The role requires strong communication, problem-solving and multitasking skills, with responsibilities spanning quotes, bookings,

Qualifications

• Experience in transport, logistics, courier or fast-paced operational environment.
• Experience coordinating deliveries, dispatching or scheduling.
• Strong customer service and stakeholder management skills.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities under time pressure.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations.
• Manage operational disruptions, delays and service issues while identifying effective solutions.
• Prepare customer quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates.
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations.
• Ensure Proof of Delivery and operational documentation is completed accurately.
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes.
• Maintain accurate records within internal systems and operational platforms.
• Follow company procedures and promote a strong commitment to safety and compliance.

Skills

Customer service

Communication

Problem solving

Organisational skills

Prioritisation

MS Office

Job description

Team Global Express in Melbourne Airport is seeking a Freight Coordinator / Same Day Consultant to join our fast-paced operations team on a permanent full-time basis. You will coordinate urgent freight movements across Same Day and Premium Services, working with drivers, subcontractors and internal teams to ensure on-time delivery and exceptional customer service.

The role requires strong communication, problem-solving and multitasking skills, with responsibilities spanning quotes, bookings,