Sales/Operations Co-ordinator

Veritas Recruitment Clayton Partnership; Melbourne; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid work after probation

Close-knit team environment

Team lunches

Unlimited premium coffee onsite

Convenient onsite parking

Job summary

Veritas Recruitment Clayton Partnership in Mulgrave VIC is seeking a proactive Customer Service Officer to manage orders, respond to inquiries, and support both customers and internal teams. You will handle SAP-based order processing and maintain clear communication throughout the customer journey.

The role requires strong interpersonal skills, attention to detail, and the ability to juggle priorities in a fast-paced environment.

Qualifications

• Experience in a customer service role within a product-based environment.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage competing priorities.

Responsibilities

• Process customer sales orders accurately using SAP.
• Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times.
• Follow up with customers before and after service delivery.
• Respond to product, order, and delivery enquiries via phone and email.
• Manage repair and credit enquiries from existing customers.
• Generate daily sales order reports and other reports as required.
• Liaise with freight providers to coordinate deliveries.
• Monitor and check stock availability to support customer requirements.

Skills

Customer service

Communication

Organisational skills

Detail oriented

Problem solving

Team focus

Tools

SAP

Microsoft Office

Job description

Veritas Recruitment Clayton Partnership – Mulgrave VIC

Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.

In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.

About the Role

As a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.

Key Responsibilities

• Process customer sales orders accurately using SAP
• Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
• Follow up with customers before and after service delivery
• Respond to product, order, and delivery enquiries via phone and email
• Manage repair and credit enquiries from existing customers
• Generate daily sales order reports and other reports as required
• Liaise with freight providers to coordinate deliveries
• Monitor and check stock availability to support customer requirements

About You

• Previous experience in a customer service role within a product-based environment
• Strong communication and relationship-building skills
• Excellent organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• A proactive and team-focused approach
• Experience using SAP and Microsoft Office (highly regarded)

What's on Offer?

• Hybrid working arrangement – work from home up to 2 days per week after completing probation
• Supportive and close‑knit team environment
• Positive workplace culture with regular team activities
• Quarterly team lunches
• Unlimited premium coffee onsite
• Convenient onsite parking