Sales Support Officer | SaaS & Technology

Paisley Consulting; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Paisley Consulting is seeking a Sales Support professional in Brisbane to assist Key Account Managers with day-to-day coordination of enterprise accounts.

The role involves managing meeting schedules, maintaining CRM data, coordinating reporting and supporting contract renewals, proposals and governance reviews within a dynamic SaaS environment.

Qualifications

• Experience in Sales Support, Account Coordination, Customer Success Operations, Sales Operations or Commercial Administration.
• Exposure to enterprise or B2B technology customers and account management processes.
• Experience supporting Account Managers, Customer Success Managers or commercial sales teams.
• Confidence using CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook.
• Experience coordinating customer meetings, preparing reports and managing action registers.
• Excellent stakeholder management, communication and organisational skills.
• Understanding of software licensing, contract renewals, SaaS subscriptions, proposals or Statements of Work would be highly regarded.
• Comfortable working in a technology-driven environment and understand the importance of delivering a great customer experience.
• Proactive, highly organised and confident taking ownership of activities without needing constant direction.

Responsibilities

• Support Key Account Managers with the day-to-day coordination of enterprise customer accounts
• Manage customer meeting schedules, agendas, minutes and action registers
• Maintain accurate CRM records, customer interactions and account information
• Coordinate customer reporting, governance meetings and account reviews
• Assist with software contract renewals, Statements of Work, proposals and tender documentation
• Track customer actions and follow up with internal delivery, technical and commercial teams
• Maintain customer documentation, account plans and reporting templates
• Support customer workshops, presentations and stakeholder engagements
• Help improve account management processes, reporting and operational efficiency

Skills

Sales Support

Account Coordination

Customer Success Operations

Sales Operations

Commercial Administration

Enterprise / B2B experience

CRM platforms

Microsoft Office

Meeting coordination

Stakeholder management

SaaS / licensing knowledge

Ownership & initiative

Tools

Salesforce

HubSpot

Microsoft Dynamics

Microsoft Office

Job description

Key responsibilities

• Support Key Account Managers with the day-to-day coordination of enterprise customer accounts
• Manage customer meeting schedules, agendas, minutes and action registers
• Maintain accurate CRM records, customer interactions and account information
• Coordinate customer reporting, governance meetings and account reviews
• Assist with software contract renewals, Statements of Work, proposals and tender documentation
• Track customer actions and follow up with internal delivery, technical and commercial teams
• Maintain customer documentation, account plans and reporting templates
• Support customer workshops, presentations and stakeholder engagements
• Help improve account management processes, reporting and operational efficiency

About you

• Experience in Sales Support, Account Coordination, Customer Success Operations, Sales Operations or Commercial Administration
• Exposure to enterprise or B2B technology customers and account management processes
• Experience supporting Account Managers, Customer Success Managers or commercial sales teams
• Confidence using CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook
• Experience coordinating customer meetings, preparing reports and managing action registers
• Excellent stakeholder management, communication and organisational skills
• Understanding of software licensing, contract renewals, SaaS subscriptions, proposals or Statements of Work would be highly regarded
• Comfortable working in a technology-driven environment and understand the importance of delivering a great customer experience
• Proactive, highly organised and confident taking ownership of activities without needing constant direction

About us

An established Australian technology company experiencing significant growth and transformation, partnering to recruit for its Customer & Growth team.

Exposure to major enterprise and government technology customers

Work closely with experienced Key Account Managers and commercial leaders

Gain valuable experience across SaaS customer operations, account governance and commercial processes

Collaborative, customer-focused team where your contribution will make an immediate impact