Sales Support Officer | SaaS & Technology

Work Initiatives; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Work Initiatives in Brisbane is seeking a proactive Sales Support/Account Coordination specialist to assist enterprise account teams. You will manage meeting schedules, prepare reports, maintain CRM data and support tender documentation.

You will work closely with Key Account Managers and commercial leaders to optimise account governance and customer experience in a technology-driven environment. Experience with Salesforce, Excel and SaaS licensing is valued.

Qualifications

• Experience in Sales Support, Account Coordination, or Commercial Administration.
• Exposure to enterprise or B2B technology customers and account management processes.
• Experience supporting Account Managers or Customer Success teams.
• Comfort with CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook.
• Ability to prepare reports and manage action registers.
• Excellent stakeholder management and communication skills.
• Understanding of SaaS licensing and contract renewals is a plus.
• Proactive, highly organised and able to take ownership.

Responsibilities

• Support Key Account Managers with the day-to-day coordination of enterprise customer accounts
• Manage customer meeting schedules, agendas, minutes and action registers
• Maintain accurate CRM records, customer interactions and account information
• Coordinate customer reporting, governance meetings and account reviews
• Assist with software contract renewals, Statements of Work, proposals and tender documentation
• Track customer actions and follow up with internal delivery, technical and commercial teams
• Maintain customer documentation, account plans and reporting templates
• Support customer workshops, presentations and stakeholder engagements
• Help improve account management processes, reporting and operational efficiency

Skills

Stakeholder management

Organisational skills

Communication

CRM coordination

Tools

Salesforce

HubSpot

Microsoft Dynamics

Excel

PowerPoint

Outlook

Job description

Key responsibilities

• Support Key Account Managers with the day-to-day coordination of enterprise customer accounts
• Manage customer meeting schedules, agendas, minutes and action registers
• Maintain accurate CRM records, customer interactions and account information
• Coordinate customer reporting, governance meetings and account reviews
• Assist with software contract renewals, Statements of Work, proposals and tender documentation
• Track customer actions and follow up with internal delivery, technical and commercial teams
• Maintain customer documentation, account plans and reporting templates
• Support customer workshops, presentations and stakeholder engagements
• Help improve account management processes, reporting and operational efficiency

About you

• Experience in Sales Support, Account Coordination, Customer Success Operations, Sales Operations or Commercial Administration
• Exposure to enterprise or B2B technology customers and account management processes
• Experience supporting Account Managers, Customer Success Managers or commercial sales teams
• Confidence using CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook
• Experience coordinating customer meetings, preparing reports and managing action registers
• Excellent stakeholder management, communication and organisational skills
• Understanding of software licensing, contract renewals, SaaS subscriptions, proposals or Statements of Work would be highly regarded
• Comfortable working in a technology-driven environment and understand the importance of delivering a great customer experience
• Proactive, highly organised and confident taking ownership of activities without needing constant direction

About us

An established Australian technology company experiencing significant growth and transformation, partnering to recruit for its Customer & Growth team.

Exposure to major enterprise and government technology customers

Work closely with experienced Key Account Managers and commercial leaders

Gain valuable experience across SaaS customer operations, account governance and commercial processes

Collaborative, customer-focused team where your contribution will make an immediate impact