Sales Support Coordinator - NSW

Next Level Elevators Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual wellbeing allowance

Birthday voucher

Job summary

Next Level Elevators is seeking a NSW Sales Support Coordinator to join our Rosebery team. This full-time, office-based role combines front-of-house duties with handling inbound and digital enquiries, CRM (Simpro) sales administration, invoicing and production coordination, guiding the customer from first enquiry to project handover.

You’ll qualify leads, log information in Simpro, manage invoicing, and coordinate drawings and handovers to production, ensuring accurate records and timely updates

Qualifications

• 3+ years’ experience in a sales or sales administration role.
• Experience within construction, building services, home lifts or manufacturing is highly regarded.
• Strong written and verbal communication skills.
• Confidence in customer interaction and objection handling.
• Proficient in Microsoft Office and CRM platforms (Simpro preferred).
• Excellent attention to detail and strong organisational skills.
• Ability to manage multiple tasks and priorities under pressure.

Responsibilities

• Act as the first point of contact for walk-in, phone and digital enquiries.
• Qualify leads and log mandatory information in Simpro.
• Process email and web form enquiries and follow up aged leads.
• Manage sales closure, invoicing and payment follow-up with the sales team.
• Order and manage project drawings, approvals and revisions.
• Coordinate handover to production and procurement.
• Maintain CRM and project records; report on status.
• Support front desk, reception and general administration.

Skills

Front desk experience

Sales administration

Customer communication

Multitasking

Office software proficiency

Tools

Simpro

Microsoft Office

Excel

Job description

About the Role

Next Level Elevators is looking for a NSW Sales Support Coordinator to join our Rosebery team. This role combines front-of-house and inbound/digital enquiry handling with CRM (Simpro) sales administration, including sales closure, invoicing and production coordination, to deliver a seamless customer journey from first enquiry through to project handover.

What You’ll Be Doing

• Act as the first point of contact for walk-in, phone and digital enquiries
• Qualify leads and log all mandatory information accurately in Simpro
• Monitor and process email and web form enquiries, and follow up aged leads
• Manage sales closure, invoicing and payment follow-up with the sales team
• Order and manage project drawings, approvals and revisions
• Coordinate sales handover to production and procurement teams
• Maintain accurate CRM and project records, and report on project status
• Support general front desk, reception and office administration duties

What We’re Looking For

• Previous experience in a front desk, admin or enquiries-based role
• 3+ years’ experience in a sales or sales administration role
• Experience within construction, building services, home lifts or manufacturing highly regarded
• Strong written and verbal communication skills
• Confidence in customer interaction and objection handling
• Proficient in Microsoft Office and CRM platforms (Simpro experience preferred)
• Excellent attention to detail and strong organisational skills
• Confident using Excel to extract and report on data
• Ability to manage multiple tasks and prioritise under pressure

Why Join Us

• Full-time, Monday to Friday, office-based role in Rosebery
• Competitive salary and professional development opportunities
• A supportive team culture with variety across sales and administration
• Annual wellbeing allowance & birthday voucher