Office Administrator & Operations Support, Full Time, Putney

Site Demolition Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Site Demolition Pty in Sydney is seeking an organised Office Administrator and Operations Support who can own the customer experience from first enquiry through to job completion.

You will work closely with the director and operations team, use HubSpot for logging interactions, updating job stages and coordinating scheduling.

The role requires 3+ years in office admin, experience with Xero or MYOB, and strong Microsoft and Google skills, with clear English.

Qualifications

• 3+ years in office administration, ideally in construction or similar.
• Experience with invoicing and debtors.
• CRM experience, especially HubSpot.
• Strong Microsoft and Google workspace skills.
• Clear, friendly phone manner and written English.

Responsibilities

• Handle enquiries via phone, email, and correspondence.
• Send quotes and follow up on quotes.
• Coordinate site meetings and job scheduling.
• Maintain HubSpot and update job stages.
• Keep clients informed before, during, and after jobs.
• Prepare compliance paperwork and DA/CDC documentation.
• Maintain up-to-date job files, insurances, and certificates.

Skills

Office administration

Customer service

HubSpot CRM

Invoicing (Xero/MYOB)

MS Office and Google Workspace

Tools

HubSpot

Xero

MYOB

Microsoft 365

Google Workspace

Job description

Office Administrator & Operations Support, Full Time, Putney

About the role

We're a growing NSW demolition company looking for an organised, proactive Office Administrator who can also own the customer experience. This role blends everyday admin with customer success, keeping clients informed, supported and happy from first enquiry through to job completion.

You'll work closely with the director and operations team, using modern tools (including HubSpot) to keep everything running smoothly.

We're looking for someone who thinks critically, is resilient and works hard. You'll thrive in a fast-paced environment and take a solution-focused approach to problems.

Key responsibilities

• Manage incoming enquiries, emails and phone calls from clients, builders and councils.
• Send quotes and amended quotes, and follow them up until they're won or lost.
• Book site meetings and quote visits, and coordinate job scheduling with the operations team.
• Maintain HubSpot: log interactions, update job stages and follow up.
• Keep clients updated before and during their job, resolve issues and follow up after completion.
• Prepare compliance paperwork and support council DA/CDC documentation.
• Keep job files, insurances and certificates up to date.

What we're looking for

• 3 + years in office admin, ideally in construction or similar.
• Confidence with Xero or MYOB for invoicing and debtors.
• CRM experience (HubSpot a plus) and strong Microsoft and Google skills.
• A clear, friendly phone manner and good written English.
• Strong organisation, so you can juggle multiple jobs without dropping any.
• Council DA/CDC knowledge is a bonus.

Nice to have

• Previous customer success or account management experience
• Familiarity with HubSpot, quoting systems, or project management tools
• Knowledge of NSW construction compliance or demolition processes

If you're organised, tech-comfortable and good with people, we'd like to hear from you.