Sales Support Coordinator

Stellar Recruitment Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Stellar Recruitment Pty partners with a growing Australian business to recruit a Sales Support Coordinator for the NSW Rosebery team. You’ll sit at the centre of the sales journey, handling enquiries, supporting the sales team and helping projects move from initial enquiry through to production and handover.

It’s also a great opportunity for someone eager to learn and gain exposure to sales, while working closely with customers and an experienced team.

Qualifications

• 3+ years' experience in sales support, sales administration or a similar coordination role.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confidence managing multiple priorities in a busy environment.
• Experience using a CRM or similar business system.
• Good Microsoft Office skills, including Excel.
• Proactive approach and willingness to follow tasks through to completion.
• Experience in construction, building services, manufacturing or related industry is advantageous.
• Experience with Simpro would be highly regarded.

Responsibilities

• Manage customer enquiries across phone, email, online and showroom channels.
• Qualify incoming leads and allocate opportunities to the appropriate sales consultant.
• Maintain accurate CRM records and follow up outstanding or aged enquiries.
• Support the sales team with order processing, invoicing and sales administration.
• Coordinate project drawings, approvals and revisions.
• Track project stages, actions and key deadlines.
• Coordinate handovers between sales, production and procurement.
• Support reporting, customer follow-up and day-to-day NSW office operations.

Skills

Customer service

Communication

Organisation

Multi-tasking

CRM

Excel

Proactive

Tools

Simpro

CRM

Excel

Job description

About the role

Stellar Recruitment is partnering with a growing Australian business within the specialist building services sector to recruit a Sales Support Coordinator for their NSW team in Rosebery.

This isn't a role where you'll be doing the same administrative tasks every day.

You'll sit at the centre of the sales and customer journey, managing incoming enquiries, supporting the sales team and helping ensure projects continue moving from initial enquiry through to production and handover.

It’s also a great opportunity for someone who is eager to learn and looking for exposure to sales, with the chance to build an understanding of the sales process while working closely with customers and an experienced sales team.

The role will suit someone who enjoys taking ownership, keeping on top of the detail and being the person others can rely on to make sure things get done.

What you'll be doing

You'll be responsible for:

• Managing customer enquiries across phone, email, online and showroom channels
• Qualifying incoming leads and allocating opportunities to the appropriate sales consultant
• Maintaining accurate CRM records and following up outstanding or aged enquiries
• Supporting the sales team with order processing, invoicing and sales administration
• Coordinating project drawings, approvals and revisions
• Tracking project stages, actions and key deadlines
• Coordinating handovers between sales, production and procurement
• Supporting reporting, customer follow-up and the day-to-day running of the NSW office

About you

You'll be someone who is confident communicating with customers, naturally organised and comfortable keeping multiple priorities moving at once.

Ideally, you'll bring:

• 3+ years' experience in sales support, sales administration or a similar coordination role
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• Confidence working across multiple priorities in a busy environment
• Experience using a CRM or similar business system
• Good Microsoft Office skills, including Excel
• A proactive approach and willingness to follow tasks through to completion

Experience within construction, building services, manufacturing or a related industry would be advantageous, but isn't essential.

Experience with Simpro would also be highly regarded.

If you're someone who enjoys working with customers, keeps on top of the detail and is eager to learn more about sales and build your commercial experience, we'd love to hear from you.