Sales Support Coordinator

ZYL Express; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

ZYL Express, a logistics company providing 3PL services, warehousing and distribution, is seeking a proactive Personal Assistant to the Head of Sales / Sales & Operations Assistant. You will support client communication, internal coordination and day-to-day business operations in a dynamic logistics environment.

Fluency in English and Mandarin, strong communication, and the ability to manage multiple tasks efficiently are essential.

Qualifications

• Fluent English and Mandarin Chinese with business communication capability.
• Strong communication and interpersonal skills for interacting with clients and internal departments.
• Fast learner, quick to respond and able to understand business processes.

Responsibilities

• Assist the Head of Sales with daily tasks including client communication, organising documents and following up on outstanding matters.
• Support and maintain client relationships by responding to enquiries relating to orders, warehousing, deliveries, quotations and other business matters.
• Liaise with the Finance team regarding client invoices, payments, charges, account reconciliation and other related matters.
• Act as a key communication link between Sales, clients, warehouse, Finance and Operations to ensure clear information flow and issue resolution.
• Assist with quotations, client information management, sales follow-ups and other general sales support tasks.
• Support day-to-day operations and help resolve ad hoc client or operational issues.

Skills

Client communication

Interpersonal skills

Organised

Fast learner

Multitasking

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Email

Job description

ZYL Express is a logistics company providing 3PL services, warehousing and distribution, and Last Mile Delivery solutions. Due to continued business growth, we are looking for a proactive, adaptable and responsible Personal Assistant to the Head of Sales / Sales & Operations Assistant to support client communication, internal coordination and day-to-day business operations.

Key responsibilities

Assist the Head of Sales with daily tasks, including client communication, responding to enquiries, organising documents and following up on outstanding matters.

Support and maintain client relationships by responding promptly to enquiries relating to orders, warehousing, deliveries, quotations and other business matters.

Liaise with the Finance team regarding client invoices, payments, charges, account reconciliation and other related matters.

Act as a key point of communication between the Sales team, clients, warehouse, Finance and Operations teams to ensure information is communicated clearly and issues are resolved efficiently.

Assist the Head of Sales with quotations, client information management, sales follow-ups and other general sales support tasks.

Support day-to-day operations and assist with resolving ad hoc client or operational issues as they arise.

Assist with general administrative and coordination tasks required to support the smooth running of the business.

About you

Is fluent in both English and Mandarin Chinese, with the ability to communicate confidently in a business environment.

Has strong communication and interpersonal skills and is comfortable communicating with clients and different internal departments.

Is a fast learner, quick to respond and able to understand business processes and pick up new tasks efficiently.

Is organised, responsible, flexible and able to manage multiple tasks.

Has basic proficiency in Microsoft Office, Excel and Email.

Holds a valid driver's licence and is able to drive - preferred but not essential.

Previous experience in logistics, 3PL, customer service, sales support or administration is preferred, but not essential.

Is interested in building a long-term career in Sales, Operations, Logistics Coordination or the broader logistics industry.

About us

ZYL Express is a logistics company providing 3PL services, warehousing and distribution, and Last Mile Delivery solutions.