Sales Support Administrator

DMD INDUSTRIES PTY LTD; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

DMD Industries Pty Ltd, a Melbourne-based coffee roasting and wholesale business, is seeking a part-time Sales Support to join our friendly team. You will handle customer enquiries, process orders and invoices, and assist the sales team with proposals and contracts.

This role offers three to four days per week, a collaborative office environment, and the opportunity to contribute across the sales cycle while maintaining accurate records and delivering excellent customer service.

Qualifications

• Experience in sales support or customer service.
• Proficiency in Microsoft Office, especially Excel.
• Excellent communication and interpersonal skills.
• Professional phone and email manners.
• Good time management and ability to prioritise.
• Attention to detail.
• Proactive issue resolution and task follow-through.
• Ability to work both independently and collaboratively.

Responsibilities

• Be the first contact for customer enquiries by phone, email, or in person.
• Process sales orders and prepare invoices.
• Assist sales team with proposals and contracts.
• Coordinate deliveries with sales reps and organise meetings.
• Resolve customer, order, and delivery issues with internal teams.
• Maintain accurate customer records and sales docs.
• Provide admin support to Sales Manager and office team.

Skills

Communication

Time management

Independent work

Team collaboration

Problem solving

Tools

Microsoft Office

Excel

Job description

Key responsibilities

• Act as the first point of contact for customer enquiries via phone, email and in person.
• Process sales orders and prepare accurate invoices.
• Assist the sales team with drafting proposals and contracts.
• Liaise with sales representatives to organise deliveries, coordinate meetings and manage service requests.
• Work with internal teams to resolve customer, order and delivery issues.
• Maintain accurate customer records and sales documentation.
• Provide general administrative support to the Sales Manager and office team.

About you

• Previous experience in sales support, customer service or office administration.
• Strong administration skills and proficiency in Microsoft Office, particularly Excel.
• Excellent communication and interpersonal skills.
• A professional, positive and helpful phone and email manner.
• Strong time management skills and the ability to manage competing priorities.
• Accuracy and attention to detail.
• A proactive approach to resolving issues and following tasks through to completion.
• The ability to work independently and collaboratively.

About us

DMD Industries is a Melbourne-based coffee roasting and wholesale business.

A part-time position working three to four days per week.

An inclusive, friendly and collaborative team environment.